Injury Leaders
How many teams does the FAST Injury Cohort support?
Six
How many observations should be documented for individual contributors per month?
7
Name the 4 individual contributor job objectives
Accuracy, Efficiency, Customer Experience, Team Engagement
What claim groups do our tasks support?
ARBI
HELP
LL
LIT
How many Claim Accuracy Reviews should be completed per CP per month?
2
Name the 5 Leadership Job Objectives
Accuracy, Efficiency, Customer Experience, Supporting DEI, Building a High Performance and Highly ethical Culture
What flavor of chips are loved by most leaders in the Injury Cohort?
Sour Cream and Cheddar Lays or Salt and Vinegar Lays
How many Customer Service reviews should be completed per month?
2
What are the standard rating scale categories?
1. Unsuccessful
2. Needs Improvement
3. Successful
4. Outstanding
5. Extraordinary
What location was the last Injury Only calibration event held?
Riverview
When assessing the behaviors of your reps what tool should you start with to ask questions related to the reps willingness or ability to do a skill?
Root Cause Tree
What does the acronym PE stand for?
Performance Evaluation
What injury leader has a puppy by the name of Anna?
Mandy Barrett
With is October's Month To Date Accuracy Rework results for the Injury organization ?
4.0
What date and where will we discuss Individual Contribution Calibration with all FAST Leaders
11/12 9-2:30p in Maitland