Dentistry
This hard, outermost layer of the tooth is the strongest substance in the human body.
What is enamel
This is a set of steps a computer follows to solve a problem.
What is an algorithm
This colorful office supply is often used to capture ideas on walls or whiteboards during an ideation session.
What are sticky notes (Post-its)
These two letters are the common abbreviation used to describe the overall experience a person has when interacting with a product or service.
What is UX
This is the recommended number of times per day patients should brush their teeth.
What is twice a day
This dental specialty focuses on diagnosing and treating diseases of the tooth pulp and performing root canals.
What is endodontics
This is when you find and fix mistakes in your code.
What is debugging
This common ideation technique involves a group verbally throwing out ideas as fast as possible, all at once.
What is brainstorming
This is the first screen a user sees when they open an app or visit a website.
What is the homepage (or landing page)
This is the term for when a patient misses their appointment without calling ahead to cancel.
What is a no show.
This common gum disease is characterized by inflammation and bleeding but is reversible with proper care.
What is gingivitis
This is the language developers use to tell computers what to do.
What is a programming language
In an ideation session, this is the person responsible for guiding the group, keeping energy up, and making sure everyone participates.
Who is the facilitator
This is the step-by-step path a user takes to complete a task, like buying an item online.
What is a user journey (or user flow)
Patients who smoke or use tobacco are at a significantly higher risk of developing this serious gum condition.
What is periodontal disease
This numbering system, widely used in the United States, assigns tooth numbers from 1 to 32.
What is the Universal Numbering System
This is a place where you store and track changes to your code with others.
What is a repository
This short, energizing activity done at the start of an ideation session helps loosen up creativity and get participants thinking outside the box.
What is a warm-up (or icebreaker) exercise
This design principle ensures a product can be used by people with disabilities, such as visual or hearing impairments.
What is accessibility
This is the number one reason most patients delay or avoid scheduling a dental appointment.
What is cost (or fear)
This type of radiograph shows the entire tooth from crown to root and the surrounding bone structure.
What is a X-ray
This is a small reusable piece of code that does one job.
What is a function
This simple drawing technique used during ideation sessions helps visualize ideas by connecting a central topic to related thoughts and subtopics.
What is a mind map
This technique maps out a user's emotions and experiences at each touchpoint with a product or service.
What is a customer (or experience) journey map
This patient-facing document outlines the estimated costs of a procedure before treatment begins, helping avoid billing surprises.
What is a financial arrangement.