Photography
The most common tool used in innovative to take a photograph
IPAD
Tone, Body Language, Eye Contact are components of
Effective communication
List 3 ways to deal with a difficult customer
1. Listen
2. Build rapport through empathy
3. Lower your voice
4. Respond as if all your customers are watching
5. Know when to give in
6. Stay calm
7. Don't take it personally
8. Remember that you're interacting with a human
The first thing you should do when greeting a customer
What is smile?
Knowing a lot about the products you sell makes you this
What is an expert?
One of three things required to make a quality photograph
Background
Props
Lighting
Understanding another point of view without feeling sorry
Empathy
Shortness of Breath, Sweaty Palms and Increase Anger are signs of
What is the fight or flight response
The style of clothing most commonly worn by staff at Therapeutic Rehab
What is business casual?
The colors most commonly used in fast food logos
What is red/yellow?
The color of the button on IPAD to take a photograph
White
Formal, Informal, Serious, Comic, Sarcastic, Sad and Cheerful
Tone
Increased Turnover, Absenteeism and Project Failure
What is result of conflict in the workplace
A good strategy to use when customers begin yelling or become angry
What is lowering your voice?
Standing with your hands on your hips is an example of this
What is a power pose?
Capturing the best parts of the photograph
cropping
50% of the time while speaking, 70% while listening and maintaining 4 to 5 seconds
Eye Contact
Explaining existing behaviors, predicting future behaviors, influence other peoples behaviors and control our own behaviors
Behavioral Intelligence
An example of how you can get feedback from customers regarding your services
What is a survey?
Over 50% of Fortune 500 companies use this color in their logos
What is blue?
Returning a photograph to its original form
revert or undo
Having a mind that is open to new ideas; free from prejudice or bias
Open-Mindedness
A non-listener, a one upper, curmudgeon and gossiper
What are Arc Types
A way to make sure that you understand what a customer is asking/telling you
What is asking a clarifying/follow-up question?
(can also accept what is actively listening?)
This is an example of the social proof marketing strategy
What is a Yelp/online review?