If you want to search for a specific hotel on your property, you would use which two filters? (i.e. a customer is wanting to know availability in the Lodge or the Cottages)
What is Company or Location.
100
True or Fales: Travel Agent profiles do not interface to Opera attached to the reservation.
What is True- only the IATA number is sent to Opera comment fields
100
What filter allows you to include products in your search results that aren't available? (i.e. if you wish to book a room above its capacity)
What is Display Restricted Items?
100
You can see amenities that related to a building by clicking the WHAT hyperlink in the search results?
What is LOCATION
100
What color represents a confirmed itinerary?
What is GREEN
200
TRUE or FALSE: You search for availability in the fields in the left window pane.
What is FALSE
200
TRUE or FALSE: Any booking that originates online is tagged wtih the Source Code "web" in Inntopia
TRUE - this is done automatically
200
You can see how many rooms are available for that room type when you click the WHAT drop down field in the search results?
What is QTY
200
TRUE or FALSE: In Inntopia you can book multiple packages onto one itinerary
What is TRUE
This is one of Inntopia's newest features to add to our dynamic packaging capabilities
200
A cancelled reservation shows as what color?
What is GRAY
300
What do you click on to clear your screen and move on to something else?
What is NEW SESSION
300
A quick way to delete all items off an itinerary would be to click what button?
What is NEW
300
TRUE or FALSE: - Guests will not see the detailed savings online, they will only see the bundled savings
What is TRUE
300
TRUE or FALSE: Notes do not downstream into Opera
What is FALSE
Notes do downstream into Opera in the comments field
300
An itinerary that is saved in the CRS by an Agent and has not been confirmed shows as what color?
What is WHITE
400
What are the two buttons you can click on to initiate a product search?
What is NEW SEARCH (on far right side) or SEARCH (at top on left)
400
What do you click to cancel an itinerary?
What is MODIFY
400
TRUE or FALSE- When booking multiple rooms on one itinerary, you must click on the select number to add multiple room and not use the QTY field.
What is TRUE
400
What do you click on to change your password?
What is EDIT USER
400
An itinerary that is saved online and has not been confirmed shows as what color in the CRS?
What is YELLOW
500
Name 5 of 7 ways you can search for an itinerary
What is:
1) by Date (arriving, booked, saved)
2) by Supplier
3) by Itinerary number
4) by Last Name
5) by Phone Number
6) by Email
7) by Remote System Conf #
500
What payment type do you use when making any modifications?
What is CASH/CHECK in order to by pass accidentally overcharging the customer.
500
Name two Lodging search filters that you can ignore
What is:
Destination
City
Since Sun Valley is it's own Destination located in it's own city
500
TRUE or FALSE: Agents can send multiple quotes on one itinerary to a guest with multiple packages
What is TRUE
500
Modifications that have not been confirmed show as what color?