Inquiry Calls 1
What must be identified before giving information to a claimant about their claim?
Name, Address, Telephone Number and PIN
What screen is used to re-send the PIN?
A6
What is the pay type code if the claimant has exhausted benefits?
15
If it has been past 28 days since the claimant last filed for benefits or since the file date of their claim what will the claim need to do to continue?
Re-open the claim.
What screen do we use to send the claimant if they request a list of payments that have been made?
DG90
What can be sent without verifying the PIN and where can it be sent to?
Claims Cancellation, PIN and 1099 to the address on file.
What two screens can you use to see if there is unresolved issues on a claim?
02/07
If a claimant tells you they are suspended and can’t file weekly claims, what screen are you going to be able to review to see if the claimant is suspended?
07
How many days does a claimant have to wait to file a weekly claim after filing an add claim?
8
What pay type indicates the waiting week?
10
When a claimant is disqualified for benefits, what will the claimant have to do to possibly get the disqualification ended?
File An Appeal
On what screen can we see if deductions have been taken out?
13
What screen can you check to make sure Lang line is properly selected?
12
If a claimant reopens their claim and wishes to claim back weeks, what must you do?
Mail Late/Non-Late B3's
What pay type indicates an unresolved issue?
12
If you find out that a claimant has had a separation that has occurred in previously claimed week, what screen(s) can you use to add this separation to the claim?
A5/B3
If a claimant wishes to change their name on an existing claim, what form must you complete?
B41
What pay type will show if the claimant has been disqualified?
07
What pay type will show if wages were deducted?
03
What pay type will show if the payment was withheld due to an overpayment?
08
What must the request contain if a claimant (that does not have their PIN) requests to change/update their address?
Name, Social, Old Address, New Address, Signature and Date
What pay type will show if the claimant earned excessive wages?
14
What pay type will show if child support was deducted?
19
What pay type will show if federal taxes was withheld?
23
What screen will show re-determinations?
06