Inquiry 1
You can discuss decision letters before the mail date as long as the claimant has a notification of the decision. True or False
False
Vacation pay is a type of ______________ income.
Deductible
As long as the claimant is verified you can speak to anyone about their claim. True or False
False
For a claimant to change their name you will advise the claimant they will need to send a note stating what they want their name changed/updated from and to. Also they must provide _______________________ (marriage certificate, divorce decree, court order, social security card) and copy of the Photo ID.
Proof of name change
The claimant's PIN is a __ digit code used for authentication, we ask for the first __ digits of that code.
6-4
The _______________________________ process is used to replace the employer attached to an initial or additional claim, using the "Employer Account Update" screen.
Employer Transfer
What two ways can a claimant file a claim?
Phone and Online?
All states require that a claimant be able and available for work, defined as ________________________ to work.
Ready, Willing and Able
An appeal is considered late filing after __________ days.
30
The claim will automatically close after ___ days of no activity.
21
When taking fact finding statements we need to remember they are
Record of fact, must be legible, subject to review of interested parties and are property of the commission
Who can file an appeal?
Claimants and Employers
Personal information can be changed as long as the claimant can complete the verification process and provide any _________________ _________________________.
Required Documentation
If the claimant resides outside the state of Virginia, their address is incorrect, and they need their pin, they can request a ____________ ID Check for the pin.
Video
When you update an employer account number you must include the _________ account number in the notation after the transfer is complete.
Correct
Issues that qualify to be resolved are resolved with ________________ as the decision.
Non Issue
A claimant's phone number can be updated if they can complete the _________________________.
Inquiry Call Verification
If a claimant gets the digital identity message, how can they access their claim?
Phone or ID.me
Before the issue can be resolved you must ______________ this issue to yourself.
Self Assign
Claimants must file the weekly claims prior to ___ days from the effective date of the claim or prior to ____ days from the week ending date of the last week claimed. Otherwise, the claim will close.
21/21
If a claimant is requesting a copy of their wage or benefit history you can access that on the ___________ system.
VRI
For someone with a Power of Attorney to receive information on a claim, the claimant must provide the ____________________________________________along with a letter providing consent to exchange information with the designated person.
Power of Attorney
A claim that does not have enough wages in the base period is considered ________________.
Non-Valid
This information must be verified on every claim social security number, first and last name, first 4 of the pin, highest level of completed education on the claim (if the claimant cannot provide the PIN) complete mailing address, date of birth and ____________________________________.
Telephone number
What is the IVR?
Interactive Voice Response