Where it's at?
What option you should use for a valid INR Low Value payout case on Compass Gold?
Payout
What tracking requirement would we require if the SLR is from China?
POS - SOL2995
True of False: Bicycle is covered under PayPal Purchase Protection
True
How long does a customer have to file a dispute on a transaction?
180 days
What does POP stands for?
Proof of Postage
What is the acceptable distance for Metropolitan Area?
10 miles or 15 kilometers - SOL2995
When a buyer files a NR or SNAD dispute in the Resolution Center, when will the Dispute time out if it's not escalated to a claim?
20 days
How many days do we wait for international shipment if the tracking shows in-transit?
20 days - SOL6313
How many days do we wait for domestic shipment if the tracking shows in-transit?
10 days - SOL6313
What is the acceptable distance for Rural Area?
25 miles or 40 kilometers - SOL2995
How much should the transaction be for Philippine Peso for us to require signature confirmation?
34,000 PhP - SOL2995
What are the acceptable evidence for a digital download purchase?
SOL7827
What are the minimum requirements for POS/POD?
Tracking information shows "Refused". How would you decide on the case for INR?
Invalid - SOL6313
True or False: Bitcoin is covered for Purchase Protection
False
Please indicate how you would transition the following NR case. The buyer bought a plane ticket to fly from Dublin to London in the month of May. The buyer was not able to fly due some work commitments so she opened a NR claim to get her money back. The merchant provides evidence by confirming that their Terms and Conditions clearly states: “Non-refundable fare”. What action will you take next?
Deny Claim - SOL6549
Samantha is calling about the INR case she filed against the seller from Vietnam and wanted to have the case closed in her favor because she thinks that the SLR is fraudulent. TM checked the case, SLR’s account is limited and the case status is waiting for seller’s response. Can we work on the case and grant the claim?
No, If the case is in a Pending-Representment stage, this cannot be bypassed. Even if we suspect or confirm that the seller is part of the Vietnam Fraud Trend, we cannot bypass the Seller’s Response stage of the case.
Case was initially closed in favor of the BYR because the tracking information was still in in-transit. SLR called in saying that the tracking information shows delivered. Upon checking it does show that it was delivered to the correct address. How are you going to decide on the case?
Accept Appeal
Rico made a payment through PayPal. Sam who is the SLR checked the payment and sees that there is no address on the transaction details. Sam then contacted Rico to email him the shipping address. Sam ships the item but Rico files a dispute saying he did not receive the item. Is Sam covered by Seller's Protection? If yes, why? If no, why not?
No - because he did not meet one of the requirements to be eligible for Seller's Protection - SOL3586
Tim reviews an INR Claim for an item priced at USD$250.00 and finds that the buyer is stating that the item is stuck in Customs for fees (as seen on Tracking results). The buyer is insisting on a refund. what transition should Tim use on Compass Gold?
Deny Claim - Valid Proof of Delivery
What do we ask for when a seller provides online tracking showing a status of 'Delivered', but tracking does NOT state where the item was delivered to?
Proof of Postage with a shipping address
Please indicate how you would transition the following NR case. The buyer bought a plane ticket to fly from Dublin to London in the month of May. The buyer was not able to fly due some work commitments so she opened a NR claim to get her money back. The merchant provides evidence by confirming that their Terms and Conditions clearly states: “Non-refundable fare”. What action will you take next?
Deny Claim
What should you do for below scenario? You are reviewing an NR case and attempting to validate tracking for an item purchased for $800. The tracking confirms delivery with detail address but there is no signature confirmation. (US Seller/China Buyer. The buyer did not claim NR after delivery date)
Request additional Buyer information - SOL2995
The shipping address provided to the seller was: Cedar Park, TX 78613. Tracking results from USPS show delivery in Houston TX, 77001 What action would you take in the Non-Receipt case (Seller is from UK)?
Deny the tracking information and close the case in buyer's favor
You're reviewing a Non Receipt case and you can see the tracking number shows "Returned to Sender." How you would decision this case?
Buyer Favor Allow Appeal