CRM
Which filter is best used to navigate "Accounts"?
Territory
What information can I find by entering a zip code in the "Transit Time" calculator?
Type of service (Direct, Partner, Interline)
Service days
Pick up cut off times
(Estimated transit times)
What type of carrier is CrossCountry?
Regional (Super Regional)
What does LTL stand for?
Less than truckload
Which "The Office" character infamously dropped their pot of chili?
Kevin
Which CCFS internal system is our CRM directly connected to?
Truckmate
What can customers access within their web portal that CCFS provides upon pick up and delivery?
Freight photos
In what city was CrossCountry founded?
Bismarck (ND)
What are the four factors used when determining a freight quote?
Weight, distance, dimensions, and accessorials.
What 2025 film release broke the record for most Oscar nominations (16)?
Sinners
Under which tab can I find all logged activity?
"Tasks"
If a customer asks about Limits of Liability or insurance, where can I find that information and direct them accordingly?
Rules Tariff
What is the most recent terminal expansion to the CCFS footprint?
Texas
- Dallas
- Houston
- San Antonio
What is a BOL?
Legally binding contract between shipper and carrier, often outlining commodity, destination, and billing information.
Which MLB team was last to win back-to-back World Series titles?
Los Angeles Dodgers
What are the required fields when creating a new "Contact"?
First Name
Last Name
Email
Phone
Account
If a customer uses their own BOL's, which website option would best suit their shipping process?
Quick Pick Up
What is the name of the CrossCountry bison?
T.A.N.K.
What is a linehaul?
The transfer of freight from one terminal to another (each terminal has nightly dedicated service lanes).
How many hearts does an octopus have?
What is the name of our new Outside Sales field app?
Stampede
Which accessorial automatically includes an "Appointment/Notification" service?
Residential
What was the first item CrossCountry moved?
Flowers
*DAILY DOUBLE*
Describe a standard customer's shipping process from cradle to grave.
1. Package freight (Palletize, crate, box, wrap/secure, strap)
2. Obtain quote (TMS, website, Customer Service)
3. Schedule pick up
4. Sign BOL upon driver pick up
5. Tracking upon completion (receive POD, if requested)
In "Harry Potter", how many presents did Dudley first think he received on his birthday, causing a tantrum?
36