Insight Global Basics
Insight Global has 3 different people groups that reach out to us...what are they?
Internals, Externals/Consultants, Prospects
Internal or External - The Flex Work Plan?
What is External
If an external calls Rightway with a payroll question, where do we send them?
What is the contact center.
What is the Whale Shark
Insight Global is this type of business?
Internal or External: Fertility Benefits with Prodigy
What is Internal
A Member calls in about how much they can expect to pay as for their premium, where do we send them?
What is Rightway can answer that, or Stovall's team.
Katrina Erker got you too!
What do you call the traditional practice of wrapping a baby up gently in a light, breathable blanket to help them feel calm and sleepy.
What is swaddling
Who does Insight Global's Open Enrollment?
What is RIGHTWAY!
Internal or External: Rightway helps with Open Enrollment
What is Both
A Prospect calls in for open enrollment - instead of building a ticket under Stovall's name what should we do?
Michelle Blaylock - You know I'd have to have something in here for you.
So Michelle loves to fish - what's the most eaten fish in the world?
What is Tuna
If we need to get the member in contact with Insight Global how do we go about that?
What is via a warm email?
Internal or External: UKG App?
What is External
What is the name of the App that Externals use to log in to manage their benefits?
What is UKG
If someone is asking about updating passwords or having log in issues with UKG send them to the CONTACT CENTER
I haven't forgotten about our nurses - Alex, I hear you're a fan of Dachshunds.
What country did Dachshunds originate in?
What is Germany
What team handles Insight Global?
Who are the Wizards! (Or Michael/Stovall's group works too)
This group has Kaiser and United Healthcare as options.
What is Both
If you get a prospective call what are the four pieces of information that we need?
What is name, phone number, email addy, and anything specific they are looking for.
This one is for C'airra - let's actually get past this part of the song......
And I am telling you....I'm not going.........(what is the next line.......).
what is: you're the best man I've ever known.