Buffers
This priority is used to pull up the SPECNF buffer.
What is 800?
This inspection route code is for a universal flow inspection that automatically flows to ServicePower.
What is FLOW?
This type of inspection occurs once a year.
What is an Annual Inspection?
Use these two resolution codes when the customer has discontinued service or no longer has service on a specific system type with Johnson Controls.
What is FI - Insp Incomplete/Disco and GU- Refer to Sales
These 2 people are the best trainers, ever!
Who is Kori and Caronda?
If the third attempt results in unable to reach the customer, where do you document this on the work order?
What is the edit job comments section?
This inspection route code is used for a Call Ahead inspection, where the SDC contacts the customer to confirm the schedule date.
What is 365CA?
How often does a Semi-annually inspection take place?
What is twice a year?
Use this code when the customer declines the inspection or requests to schedule it for a later month.
What is FJ - Insp Incomplete/Customer?
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What is JCI?
Monthly SPECNF inspection must have ___ calendar days fall between inspections?
What is 21 days?
This inspection route code serves as a "placeholder" for all new inspection schedules until updated, automatically flowing to ServicePower.
What is 365SLA?
What is the frequency of a Quarterly inspection?
What is four times a year?
Use this resolution code when the technician arrives at the site and the customer is not present.
What is GJ - Customer not available/ No access?
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What is Mario?
When resolving jobs in this buffer, the job priority is updated to 600.
What is SKAMPO200?
This inspection route code is used for inspections that require special handling, they do not flow to ServicePower.
What is SPECNF?
How often is a Bi-monthly inspection conducted?
What is every other month, or six times a year?
After using this resolution code, a Deficiency ticket should be created if the customer has a Quality Service Plan (QSP) and requires the assistance of a JCI Technician to resolve the issue.
What is FH- INSP ONLY Comp W/ Deficiency?
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What is Hakuna Matata?
This buffer is used to identify and manage inspection jobs that are assigned in the past and ensure completed inspections are closed in a timely manner.
What is inspection clean up buffer?
This inspection route code is used for all local "mom and pop" subcontractors.
What is GENSUB?
This inspection frequency must use route code SPECNF.
What is a Monthly Inspection?
Use of this resolution code on a FA system will generate a letter being sent to the customer
What is GJ - Customer not available/ No access?
The third planet from the sun.
What is Earth?