Inspire Knowledge Check

Coaching Forms

100

I will use this type of coaching form to document my 1v1 coaching with my new Agent. 

What is Coaching form?

200

I documented my huddle in the ______ form to make sure that the team acknowledges their understanding of the new attendance policy.

What is adhoc?

300

This form is designed to help me as I am preparing for my coaching, conducting data analysis, and identifying areas of opportunity to focus on.

What is a draft coaching form?

Tool Interface

100

True or False, I need to submit an eService ticket before trying any other troubleshooting steps. 

False, we should try all appropriate troubleshooting steps before submitting an eService ticket.

200

In order to locate all of my pending and in-progress coaching plans, I need to navigate to here.

What is the coaching log?

300

I will click on the _____ button to make sure that my coaching compliance is captured.

What is Weekly 1:1?

Miscellaneous

100

This an interactive, collaborative coaching documentation tool.

What is Inspire?

200

These are the 4 types of coaching forms learned about in this session.

What are Draft, Coaching, Adhoc, Evaluation?

300

I need to do this if my new Agent does not yet have access to Inspire. 

What is submit an eService ticket?