Definitions
Amount of money that the insured is responsible for when making a claim
Deductible
Number of parking spots that are designated for TD employees at the Scarborough AC currently
4
The CEO of TD
Raymond Chun
Educated guess on when a part will come in
ETA
Used to reward and recognize employees
Td Appreciate
Amount the policyholder agrees to pay in exchange for coverage
Premium
Hours of operation during Covid
10am - 6pm
Name of the SM Scarborough AC reported to before Siva
Kiran Sheikh
Set or rules used to determine liabilty
FDR
Resource coming soon to claims
Ask Sage
Responsibility to compensate someone for damages caused
Liability
Number of SMs that run the Auto Centres
4
Celine’s boss
Michael Falcone
The amount of money a vehicle is worth
ACV
Claims operations analytics and coaching hub
COACH
The right held by most insurance carriers to legally pursue a third party that caused an insurance loss to an insured.
Subrogation
First Auto Centre in Ontario
Etobicoke
Dispatch/Capacity team manager
Giselle Zabizewski
Pulse check on how the customer is feeling
CFE
Used to determine if it is cheaper to repair or write off a vehicle
CTTL calculator
Funds an insurance company sets aside to cover future obligations, including unearned premiums and the estimated costs of unpaid claims
Reserves
Total number of auto centres
25
The product manager that is looped in from the technical team for complicated insurance questions
Kristi Cooper
Quantifiable measurements used to gauge each person’s performance
KPI
Comprehensive claims management system
ClaimsCentre