Preliminary Steps & Routing
Claims for Commercial Loans go directly to Commercial Loan, but Consumer Loan claims go to this specific internal banking group
What is the Loan Workout group?
For small claims, you cannot release any funds until you get copies of the check and all pages of this insurance report.
What is the Damage Claim Report?
For claims over $25,000, clients must be told that their check will be deposited into one of these two types of Centier accounts.
What are Checking or Savings accounts?
If a client does not have a checking or savings account with Centier, Loan Workout will have to issue this type of bank check instead.
What is a Centier Cashier’s Check?
To kick off the final release of funds, the client must first report this status regarding their property repairs.
What is that the work is completed?
If a loan client lives out of the state or out of the area, they must use this delivery method to get their check to Centier Bank.
What is mailing it?
Before paying out funds, you must check the Delinquency tab on the loan account, specifically looking at this "Days Delinquent" field.
What is the "30 Days Delinquent" field?
Unlike smaller claims, a claim over $25,000 requires the client to hand over this specific document from their contractor.
What is the Estimate or Contractor’s Proposal?
For non-clients, the Branch Manager and the client must both perform this action on the back of the original insurance check.
What is endorse it?
This is the type of licensed professional that Centier Bank sends out to verify that the repair work was actually done correctly
Who is an Inspector?
Instead of just looking at the check amount, bank employees must first determine this specific total figures from the insurance paperwork.
What is the total claim amount?
If you find any delinquencies on the loan account, you must stop and get approval from this group before paying out any cash.
What is Loan Workout?
To protect the bank, a manager must deposit the check and place this specific type of hold on the client's account funds.
What is a Management Hold?
Cashier's checks for non-clients can be picked up at the branch or mailed out using this secure postal method.
What is Certified Mail?
This is the party responsible for paying the fee that comes along with the final inspection process
Who is the client?
If a client has either of these two high risk account statuses, their funds are automatically handled under the strict over $25,000 rules.
What are Delinquent or in Bankruptcy?
When a branch manager signs off on the back of an insurance check, they must write their signature along with this professional detail.
What is their title?
Some funds are released right away at the start of an over $25,000 claim so the client can purchase these project items.
What are materials?
For non-clients with a claim over $25,000, the Cashier's Check cannot be handed over or mailed until this final step is fully completed.
What is the completion of the inspection?
When a deposit client requests a partial payout from their held funds, you must ask Loan Workout to release only this specific amount.
What is only the amount that needs to be released?
This is the specific centier.com email address where all consumer loan insurance claim documents must be sent
What is INSURANCECLAIMCHECK@centier.com?
This is the exact name of the internal form that must be completed and sent to Loan Workout for all under $25,000 checks.
What is the "Insurance Damage Claim Check Approvals" form?
When emailing Loan Workout to place a hold, you must provide three things: Client Name, Hold Amount, and this account identifier.
What is the Account Number?
When a non-client wants partial funds released, Loan Workout makes out a check to Centier, and a joint check to the client and this person.
Who is the contractor?
Before you call or email the client to tell them they can spend their money, you must perform this system verification step first.
What is verifying the funds are released?