Activity Codes
This activity code indicates a Physical Damage Check has been released.
PDCR
Before working a repair claim, you should first review this tab.
The Claims Tab
What is the document that confirms repairs have been completed.
Proof of Repairs Received (PORR)
What is the system that stores physical damage packets and claim documents.
FileNet
If repairs are complete and the account is repo eligible, insurance funds are applied here.
Principal balance
This activity code means insurance funds were posted to the customer's principal balance.
PDPT
Insurance Inbound associates may process this approval after PDPT has been completed.
APRR (Approval Physical Damage Refund Request)
What is the unique vehicle identifier the repair invoice must contain.
VIN
Besides FileNet, associates should also check this shared mailbox for repair documents.
Repair Claims Mailbox
Lease customers generally cannot choose this option for insurance proceeds.
Posting insurance funds to principal instead of repairing the vehicle
This note identifies the insurance check on the account.
PDIC
Accounts that are this many days past due are considered repo eligible.
60 days past due
If repair costs exceed the original estimate, associates must obtain this from the insurance company.
Supplement estimate
If the insurance check isn't on the customer's account, it may have posted to this account.
General Ledger (GL)
What indicator in MySup identifies a repo-eligible account?
The "Y" indicator
PDPT is placed on the account by this role after approval.
The Insurance Manager
After repairs are completed and the vehicle is confirmed at the repair shop, repo-eligible accounts are transferred to this department.
Impound
An invoice stating only "Estimate" without confirming repairs will likely result in this.
Denied repair check request
Associates should review this history to locate PDPT Lockbox or Total Loss payments.
Transaction History
If a customer insists Santander cashed the insurance check but nothing appears on the account, associates should review this system.
The Laser/GL account research
Name four repair claim activity codes covered during training.
PDCR, PDPT, APRR, PORR, or PDIC
List the three actions the insurance processing team takes when repairs are complete on a repo-eligible account.
Name four items every repair invoice must include.
Examples include:
Name three places associates should research while working a repair claim.
Claims Tab
FileNet
Repair Claims Mailbox
Activity Notes
Transaction History
A customer chooses not to repair the vehicle because they cannot afford the deductible. What normally happens to the insurance funds?
We post to the customer's principal balance (PDPT) (except for lease customers).