Activity Codes
This activity code indicates a Physical Damage Check has been released.
What is PDCR?
Before working a repair claim, you should first review this tab.
What is the Claims Tab?
This document confirms repairs have been completed.
What is the Proof of Repairs Received (PORR)?
This system stores physical damage packets and claim documents.
What is FileNet?
If repairs are complete and the account is repo eligible, insurance funds are applied here.
What is the principal balance?
This activity code means insurance funds were posted to the customer's principal balance.
What is PDPT?
Insurance Inbound associates may process this approval after PDPT has been completed.
What is APRR (Approval Physical Damage Refund Request)?
Every repair invoice must contain this unique vehicle identifier.
What is the VIN?
Besides FileNet, associates should also check this shared mailbox for repair documents.
What is the Repair Claims Mailbox?
Lease customers generally cannot choose this option for insurance proceeds.
What is posting insurance funds to principal instead of repairing the vehicle?
This note identifies the insurance check on the account.
What is PDIC?
Accounts that are this many days past due are considered repo eligible.
What is 60 days past due?
If repair costs exceed the original estimate, associates must obtain this from the insurance company.
What is a supplement estimate?
If the insurance check isn't on the customer's account, it may have posted to this account.
What is the General Ledger (GL)?
What indicator in MySup identifies a repo-eligible account?
What is the "Y" indicator?
PDPT is placed on the account by this role after approval.
Who is the Insurance Manager?
After repairs are completed and the vehicle is confirmed at the repair shop, repo-eligible accounts are transferred to this department.
What is Impound?
An invoice stating only "Estimate" without confirming repairs will likely result in this.
What is a denied repair check request?
Associates should review this history to locate PDPT Lockbox or Total Loss payments.
What is Transaction History?
If a customer insists Santander cashed the insurance check but nothing appears on the account, associates should review this system.
What is Laser/GL account research?
Name four repair claim activity codes covered during training.
What are PDCR, PDPT, APRR, PORR, or PDIC?
List the three actions the insurance processing team takes when repairs are complete on a repo-eligible account.
What are:
Name four items every repair invoice must include.
What are:
Examples include:
Name three places associates should research while working a repair claim.
What are:
A customer chooses not to repair the vehicle because they cannot afford the deductible. What normally happens to the insurance funds?
What is posted to the customer's principal balance (PDPT) (except for lease customers).