Billing
True or False:
We can set up easy pay with either a credit card or bank account info.
FALSE. We can only use bank account info at this time.
At what value is an appraisal required for a wedding ring?
$10,000
What is permissive use?
Permissive Use stems from when an insured gives permission for a driver not listed on the policy to drive their vehicle. For example, if you allow a friend to borrow your car this is considered to be permissive use.
What email should I provide to a customer to send in their students report card?
What value is required for a totaled vehicle required to have in order to qualify for a rebuilt title?
$10430 or greater
True or False:
The Expanded pay plan options went in to effect for all policies renewing on or after 06/15/24?
FALSE. They went into effect for all policies renewing on or after 05/15/24
Which class of E-Bikes will typically be covered under a Pemco homeowners policy?
Class 1 an 2 are typically covered while class 3 are not.
True or False:
Pemco will insure a driver with a recent DUI.
False.
What email can I use to send feedback from a customer?
CSD Voice of the Customer
<CSDVoiceoftheCustomer@pemco.com>
Who is allowed to make changes on a policy?
Named insured, additional named insured, agent of record
How much is the installment fee for a direct bill customer?
$6
What coverage will cover an in ground swimming pool?
Coverage B
In OR, how many days prior to the renewal date will the renewal become available on an auto policy?
35 days.
I sold my home today, on what date and time should the policy be cancelled?
06/27/24 12:01 AM
Who is your Underwriter?
Brittany Borman
How much is the installment fee on the easy pay plan?
$2
True or False:
All Pemco homeowners policies exclude coverage for earthquakes.
True, earthquake is an excluded loss with Pemco.
When adding a new driver, at what age does an MVR NOT need to be run?
16 or 17 year olds.
What is the PEMCO phone number?
800-GOPEMCO or 800-467-3626
What is the name of the learning environment where you can earn points for answering quizzes correctly?
Pemcodometer
What is the installment fee on a pay in full plan?
$0
In WA, how many days prior to the renewal date will the renewal become available on an HO-9?
Roughly 47 days
What is one required underwriting question when adding a new vehicle?
Any existing damage or cracked/broken glass?
Any alterations to body, wheels, height, muffler or engine?
Who is the registered owner?
What does MAGIC stand for?
Making A Great Impression on the Customer!
What is the minimum age to obtain a WA or OR boaters license?
12 years