SALES OPENERS &
BUYING SIGNALS
GAP SELLING &
MEMBERSHIP TERMS
UPGRADES &
VALUE OPPORTUNITIES
OBJECTION HANDLING
CLOSING, COMPLIANCE & RETENTION OPPORTUNITIES
100

This common Insurance sales call type naturally opens the door to offering AAA Membership.

What is a new quote (auto, home, umbrella)

100

These type of automotive related events are what Insurance typically covers that Membership does not.

What are accidents and major claims?

100

This is the AAA MWG membership with basic towing mileage.

What is Classic Membership?

100

This is how AAA Membership is a direct benefit to the Insurance products

What is Members Save on Insurance policies?


100

Roadside assistance through AAA Insurance requires an active membership.

What is "True"?

200

This household situation creates multiple membership sales opportunities.

What are families or households with multiple drivers or residents?

200

These type of automotive related events are what AAA Membership covers that Insurance often doesn’t.

What are breakdowns and roadside emergencies?

200

This roadside benefit makes the Upgrade cost for Plus or Premier more valuable to consider for frequent drivers and road trippers.

What is extended towing mileage?

200

Roadside assistance through AAA is automatically included for all other Drivers listed on the Primary policy

What is "False"

200

This offer phrase is a best practice for protecting household Associate Members


What is the "'Phrase That Saves' - Today you can add someone in your household to the membership for $...Who else would you like to protect?"

300

This single Auto Insurance question can uncover the right membership level in seconds.

What is ‘How far do you typically drive 1-way from home to work or school?’

300

This limit applies to the number of roadside service calls per membership year.

What is 4 service calls per year?

300

This membership level is typically the best fit for someone who owns RVs, Trailers, or Motorcycles

What is *Premier Membership? 

300

This is an appropriate response to “The membership seems expensive for roadside services I may never use."

What are "The hope is that you won't need to use it for roadside emergencies and can find value in the everyday benefits (Discounts, Trip Planning, Branch Services, Identity Protection and more)

300

This required feature for New / Reinstated memberships helps to increase Member retention.

What is Automatic Renewal?

400

These lifestyle changes often create easy membership cross-sell opportunities.

What is new car, new drivers, or new home. 

400

These are any two Roadside services besides towing included with AAA membership.

What are lockout service, flat tire service, fuel delivery, or battery service?

400

This waiting period for (Active) Members applies before upgraded benefits become available.


What is the (10) day upgrade waiting period?

400

This key advantage makes AAA Membership more flexible than many other insurance roadside options.


What is coverage follows the Member - even as a passenger or in a rental, not just the vehicle?

400

This is required to read verbatim upon agreement of Automatic Renewal.

What is Automatic Renewal Authorization Script?

500

This is the number-one emotional reason Members value AAA membership.

What is peace of mind?

500

This Waiting Period for New/Reinstated Members accurately sets expectations for Roadside Service.

What is (48) hours

500

This is a common wrong practice regarding Classic membership that an Insurance agent can easily correct to improve value.

What is offering Classic as the best value for a lower down payment?

500

This sales strategy or approach helps Insurance agents to sound confident in a Membership offer.

What is 'Making Recommendations' or 'Offer Relevant Products' - based on information provided

500

This is the True North reason that Insurance agents should always offer full value of AAA Membership.

What is creating Members For Life?

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