Basics
This is the amount a customer pays before insurance begins paying for a covered loss.
What is a deductible?
This type of inspection may occur when a new homeowners policy is written.
What is a home inspection?
This coverage pays for damage to your own vehicle after hitting another vehicle or object.
What is Collision Coverage?
This policy is designed for someone renting an apartment.
What is Renters Insurance (HO-4)?
This policy provides extra liability protection above home and auto limits.
What is an Umbrella Policy?
You are working on a Payment Reminder Notice for an Insured. According to our service process, how many outreach attempts should be made?
What is three contact attempts?
Client calls in asking for summary coverages, limits, premium, discounts, and policy term. You should provide...
What is the Declaration Page?
This coverage helps rebuild or repair the home itself after a covered loss
Explain it through a story :)
What is Coverage A (Dwelling)?
“If your home burned down tonight, this is what rebuilds it — the walls, the roof, the structure itself. Same setup, same look. Without it, you'd be starting from zero."
A deer runs into your vehicle.
What is Comprehensive Coverage?
This policy is designed for condominium owners.
What is Condo Insurance (HO-6)?
This policy covers damage caused by rising water.
What is Flood Insurance?
A homeowners policy is Pending Cancellation for Nonpayment at Renewal. Name two possible reasons this may have happened.
What are any two of the following?
The most an insurance company will pay for a covered loss.
What is a policy limit?
A tree falls during a windstorm and damages the insured's roof. $1,000 flat AOP and 1% Hurricane. _____ deductible is applied.
What is $1,000 AOP
This report shows a driver's accident and violation history.
What is an MVR?
This policy is commonly written for rental properties owned by a landlord.
What is a DP-3 Policy?
This product helps pay for repairs or replacement of home systems and appliances due to normal wear and tear
What is a Home Warranty?
A teammate says they called the client yesterday, but there are no Salesforce notes documenting the conversation.
What is "If it's not documented in Salesforce, it didn't happen."
A change or addition made to a policy after it is issued.
What is an endorsement?
A customer says, "My home is worth $450,000 on Zillow, so that's how much insurance I need."
Insurance is based on replacement cost—the cost to rebuild the home—not its market value, which includes the land, location, and local real estate market.
This endorsement replaces broken auto glass without requiring a deductible.
Explain it through storytelling
What is Full Glass or $0 Glass Coverage?
This coverage helps protect a landlord if rental income is lost because of a covered claim.
What is Loss of Rental Income?
This product protects expensive jewelry beyond the homeowners policy sublimit.
What is PAF (Personal Article Floater)?
or
What is Scheduled Personal Property Coverage?
A client calls asking why their renewal premium increased. Before discussing options, what are the first three steps you should take?
What are:
Insurance works because many customers pay premiums into this shared system to help cover the losses of the few.
What is the pool of premiums (risk pooling)?
A homeowner discovers water entering the basement because of rising floodwaters.
What is NOT covered by a homeowners policy?
A customer purchases a brand-new vehicle and owes more on the loan than it's worth after a total loss.
What is Gap Coverage designed to help with?
This person manages the property on behalf of the owner but does not own it.
What is a Property Manager?
Recently Married
Gap in Coverage
Rate increase
New Home Purchases
New Licensed Drivers
What are the reasons for AR's?
A client says, "Nothing has changed, so why did my premium increase?"
What are some possible reasons?