Communication
Help desk and Terms
Acronyms
Personal/Technical Skills
Security/Trouble shooting Skills
100

This is the process of sharing information between two or more people

What is communication?

100

A close or harmonious relationship where peopl eor groups understand each others feelings or ideas and communicate effectively

What is rapport?

100
BIOS

What is Basic Input/Output?

100

A Suite of protocols used on the Internet and in many local area networks. 

What is TCP/IP?

100

A collection of data in searchable forms which includes information technicians use to troubleshoot problems

What is knowledge base?


200

The study of body movements such as gestures and facial expressions

What is Kinesics?

200

When information is this ________ the message meaning may be received a bit changed due to external or internal distractions. 

What is filtered?

200

Blue Screen of Death

What is BSOD?
200

A device used to provide network access to wireless devices

What is a wireless access point?

200

The ability to use your personal experience, logical thought process, and creativity to analyze and evaluate situations

What is critical Thinking?

300

This refers to the modulation of different words in sentences.

What is Inflection?

300

memory used within computers 

What is Random Access Memory?

300

FAQ

What is frequently asked questions?

300

ACL

What are Access Control Lists?

300

Part of the security triad. Security programs attempt to ensure confidentiality by preventing unauthorized disclosure of data?

What is confidentiality?

400

A question that can be answered with a  one- or two-word response

What is closed-ended question?

400

Sophisticated chips that plug into motherboards and perform the majority of processing for a computer

What is Central Processing units?

400

IM

What is Instant Message?

400

A combination of techniques and practices use to reduce the negative affects of stress.

What is stress management?

400
Ensuring that users have access to only the resources they need for their job. Privilege include both rights and permissions

What is principle of least priviledge?

500

This involves listening to the words, paying attention to the non-verbal messages, making eye contact, and responding to show understanding. 

What is active listening?
500

Software embedded in hardware

What is Firmware?

500
OS

What is Operating System?

500

A caring attitude related to customers

What is a service attitude?

500

Any type of crim that targets coputers, or uses copuer networks or devices, and violates existing laws. 

What is cybercrime?

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