HCHB & Entering
Describe the button clicked on when starting a new referral
Person with blue garment
Police officer
Nurse with blue outfit
Who is responsible for reading and understanding all emails from intakegroup@stcroixhospice.com
You
Main source of intake communication throughout the day?
Teams chat
SNF stand for?
Skilled Nursing Facility or Nursing Home
What program do we use to call out and fax?
Ring Central
What sheet do I check when on the physician's tab?
Medical Director List
Email recieved: Thank you Amy!
What do you do?
Archive
Written by driver, what does it mean: Penny 12:45
The next to do is on the email from Penny in schintake inbox at 1245
NKA stand for?
No Known Allergies
I have a meeting, how do I get on it?
*2 answers, YOU NEED BOTH
Teams App or Call in
What is the process when there is no SS?
Utilizing all 111-11-1111s and overriding
Entering Snapshot note in chart
Email received: Thank you scheduled for 11am tomorrow. List all of next steps.
Open chart
Add note per ctc
Update date on scheduled tab and EOB
Update pending status to scheduled
New Fax in Forcura within the Cedar Rapids folder. Expected to be a new patient
MCS stand for and the responsibilities of the role?
Manager of Clinical Services
Oversees the interdisciplinary team that works with the patient, while partnering with the medical director to oversee care and services. This role can work with many of our SCH departments and community partners.
Daily Double
It is the afternoon.
You have received a referral and while entering it has become stat. Carol is off, what do you do to ensure the medicare is processed Stat?
What is the DX policy?
If ICD 10 codes are available, I have to enter them all in. If not, I have to enter in any codes that are on the common ICD 10 code list.
If there are DX but not on common DX list, I will need to google for at least 1 code.
If there are no DX, then I will use R53.83 (weakness) as placeholder.
How and why do you record the notes from CTC and Clinical team?
Using Per - Staff name and Title
So that way triage and next workers on patient know what has happened to that point of time.
What makes the driver move a referral up to the front of the list?
The use of wordage such as STAT, Same Day, Admit Tonight
CTC stand for and role in SCH?
Care Transition Coordinator
They create and develop the community relations to convince other companies to refer to SCH. They also can be intermediary between these community partners and our diverse SCH teams. Furthermore, they work hand in hand with clinical to schedule and coordinate their referrals during working hours with potential to assist afterhours.
Are you required to download and email faxes to the branch & CTC? (ie. update faxes)
No, only as requested.
What filters do you utilize on clinic input when searching for an old chart?
Patient status switched to all
Episode status switched to all
What does this mean: patient Mervin Horstman will be readmitting this afternoon. Can his chart be pushed through for admission?
1- Patient was in HCHB as a pending patient. Intake needs to start a new chart.
2- Clinical is wanting workflow completed as soon as possible due to same day admission
I need help, my trainer isn't around. Who do I ask?
1. Driver #2
2. Team Lead
3. Linda
How is facility used at SCH? The referral tab has 2 ways of describing facility, touch on both.
1. Facility is used to describe where the person is living, such as ALF, ILF, SNF.
2. Facility is used in the referral tab and within SCH sometimes as a way to describe what company is the referral source, such as hospital, clinic, community resource, ALF.
When does HCHB fail to upload the PDF?
This can be confusing as many assume it's due to # of pages.