ETO SYSTEM
ETO stands for
What is Efforts to Outcomes?
Everyone added into ETO
What is eligible and ineligible Applicants?
Things you CANNOT do when an Applicant is found in BEACON.
What is taking screenshots or downloading documents?
ETO TouchPoint definition
What are various fields in ETO where information is captured for Applicants?
Search location used to search Participants state wide
What is Executive Office of Housing and Livable Communities?
ETO is used for
What is EOHLC case management?
ETO feature used if an Applicant is NOT found via Find Participant feature to enroll a family
What is "Add New Family" feature?
Recent Case Notes viewable on a Head of Households dashboard
What is the ten most recent Case Notes?
TouchPoint that all field staff is responsible for updating after every interaction with Applicants and Participants.
What is Case Notes?
Search location used to search for a Participant in a specific office location
What is local field office location?
The Family Button in ETO can be used for
What is Work With Family, Add New Participant to Family, Edit Family Name, Family Members?
The first family member added in ETO
What is Head of Household?
Questions all field staff should answer in a Case Note
What is who, what, where, when, why and how?
When Applicants are denied for EA services.
What is redirect the family to the assigned Homeless Coordinator and inform the Applicant that it is always their right to appeal the decision?
Search method link used to quickly record a TouchPoint or edit Participant information
What is Quick Links?
Two reasons for editing Household Members in ETO
What is update demographics, update phone number?
Place to view the Contact list in ETO
What is Contact List Report?
HoH in ETO Case Note
What is Head of Household?
TouchPoint in ETO can Eligibility Status be reviewed
What is Applicant Statement 2023 or Emergency Assistance Eligibility Status TouchPoint?
Search method used when searching for a Participant before adding the Participant to ETO
What is Find Participants?
Field office staff dashboard in ETO that can quickly navigate to View Participant TouchPoints, View Family TouchPoints, Dismiss Participants
What are Action Links?
Place in ETO where Participants should not be enrolled at the same time
What are multiple field office locations?
Last written item an IC should record in a Case Note
What action was taken on the case and what steps are next?
TouchPoint where documents can be reviewed in ETO?
What is Client Documents Uploaded by Homeless Coordinator?
When a Participant is found in ETO state-wide, this is updated before editing the information
What is update local office location?