Internal Communications
What is shared weekly on Fridays at 2:00p.m.?
All Site Emails
When should documents be uploaded to LIHEAP.net by the EST?
The same day as taking the application
Rescheduling an Event will be considered a what?
Cancellation
When should you request to deactivate login credentials when an EST leaves your site?
Immediately!
True or False: The State requires all sites to offer remote intake.
True
How often do PCs give sites application updates, and how?
First business day of the week via email
How do you determine that a customer meets requirements for eligibility?
By probing thoroughly
How many days before an outreach event may a site cancel?
2 days
Within how many hours should Site Monitoring Tools be submitted back to PCs?
24
True or False: The customer must be on the phone while an EST enters an application during remote intake.
True
Who is authorized to email LIHEAP Support for password requests?
Program Contacts and Executive Directors
What is the best way to avoid Outstanding Applications?
By probing thoroughly
How many days before an event (maximum & minimum) should you submit an Intake Request Form?
No more than 45 days and no less than 15 days
Name 5 ways customers can submit documents for a remote application.
Email, fax, drop box, in-person delivery, CIP