GENERATIONS IN THE WORKPLACE
Born roughly 1981 to 1996, this generation remembers dial-up internet and will somehow still be called “the new worker” until retirement.
Who are Millennials?
Who are Millennials?
The family’s name has come up three times before, so you decide it’s the same old thing and only hear the details that agree with you.
What is confirmation bias?
Your supervisor covers the phone queue for an hour so you can get your contact notes done before 4:30.
What are acts of service?
Johnny’s nickname, which also describes the wardrobe of anyone who’s been on call three weekends straight and stopped sorting laundry.
What is “The Man in Black”?
This generation hears the intake line ring and feels the same dread most of us save for a file audit. They’d honestly prefer the reporter just text.
Who is Gen Z?
The caller opens with “this is probably nothing, but…” and that first line quietly sets the weight for everything that follows.
What is anchoring bias?
A sticky note on your monitor: “The way you handled that call with grandma was great.”
What are words of affirmation?
This 1963 hit also describes your inbox at 4:55 on a Friday afternoon.
What is “Ring of Fire”?
Raised on house keys around their necks and “be home when the streetlights come on,” this generation can triage a full queue without anyone checking on them.
Who is Gen X?
After one unforgettable call about a raccoon living in a bathtub, you’re convinced every third report this week will involve wildlife.
What is the availability heuristic?
A box of Timbits shows up in the lunchroom after a full-moon Friday on the intake line.
What are tangible gifts?
Recorded live at San Quentin in 1969, this song features a dad whose whole parenting plan was a tough name and a quick exit. That family would definitely generate an intake call.
What is “A Boy Named Sue”?