Timezones
Would we update? If yes, please convert to EST/Military time.
LOB: CA Medicaid
Received by Centene 2026-03-12 11:57:00:000 PST
Yes.
03/12/2026 14:57
The case has a reroute template and a filenet heading.
The case is PA Medicare Expedited
What timestamp do we use?
Do not Update. Medicare Expedited.
CTR Form
Date/Time is always updated
Would we update? If yes, please convert to EST/Military time.
LOB: PA Medicare. Priority is STANDARD.
Received by Centene 2026-03-11 11:57:00:000 CST
Yes. We will update the manual received time for Medicare Standard requests
03/11/2026 12:57
This case has a reroute template but has no timezone.
There is no filenet timestamp. OH Exchange
What do we do?
Update using the reroute template time. Assume EST.
If we receive a Case Summary for a rerouted Pharmacy Claim. Where would we look to possibly update the timestamp?
Intake Date. This will already be in EST.
Hint. This may already match the received date. Do not add a manual received time that is the same as the received date.
Would we update? If yes, please convert to EST/Military time.
LOB: TX Medicare. Priority is EXPEDITED.
Received by Centene 2026-02-15 07:32:00.000
NO
Do not update the manual received date/time for Medicare Expedited requests.
There a Filenet Timestamp but the Cover Sheet shows an earlier time.
What should we do? The case is CA Medicaid.
Update using the Filenet Timestamp.
Provider Portal Requests. NY Fidelis Forms.
In what situations do we update the manual received time using these forms?
NY Medicaid/Exchange - Does NOT update
NY Medicare Expedited - Does NOT update
NY Medicare Standard - Update to the Provider Portal Submission Date/Time
Would we update? If yes, please convert to EST/Military time.
LOB: FL Exchange
Received by Centene: 2026-03-10 15:32:00:000 CST
Yes.
03/10/2026 16:32
This is a reroute from UM with a Filenet Timestamp.
What should we do?
The case is NY Exchange
Do not update to filenet timestamp for NY Fidelis
Where would we look on the forms if a case was rerouted from CareCentral
Compass multiple banner.
Often these cases have two Compass banners at the bottom of the forms. Update to the earliest received time.
These times are always in EST.
Would we update? If yes, please convert to EST/Military time.
LOB: NY Medicaid - NCH/Evolent CTR Form
Date: 04/01/2026 03:22 PM PST
04/01/2026 18:22
This a reroute from Care Central.
There is no Compass Multiple Banner. The case is FL Medicaid Plan.
Do we update to the date/time on coversheet?
Yes. Since the latest announcement removed the Do Not Trust CC Cover Sheet.
We are to trust cover sheets if there are no other timestamps such as multiple banner/filenet.
This is a rare one.
Where would we look on the form is it is a Verbal Phone Request?
If Medicare Standard, use the Date & Time of the call as your manual received time.
Do not update for Medicare Expedited