OrderPro
What needs done to the address once confirmed by the member or their authorized contact?
Address Validation
Where do I find how to add the sample condition?
General Information Screen (Drivers license)
What do I need to confirm with the provider's office after paperwork has been requested?
Fax Number, Address, and ask if they need assistance with any other patients
True or False: VA Medicaid Incontinence orders ship prior to receiving paperwork
True
This must be checked in order to determine if the provider is a valid ordering provider for Medicaid.
ORP Enrollment
What is the name of the tab used to add items to the order?
Edit Line Items
This should be at the beginning of the SKU when adding the item in the formulary viewer
What will the status be in OrderPro when there is an update made in MediDocPro? (Hint: There are 2)
UPDATE FROM MDP (PROBLEM)
UPDATE FROM MDP (RESOLVED
What will I need to add to the Incontinence notes if the member needs more than one wearable item?
Combination Verbiage
What are some other conditions outside of incontinence offered by HCD?
Nutritional, Small Equipment, Diabetic Testing and CGM, Urological, Ostomy, Wound Care
Where can I find what documents are pending?
Documents tab
No, these are a courtesy shipment
What is the purpose of MediDocPro?
It houses the documentation process
The member must have _______ in order to qualify for reusable underpads.
mobility issues
How many attempts will be made to contact the customer before the order is sent to the Account Manager for alternate contact information?
Where will I find the referral received for the order?
Incoming Faxes tab
How can I move forward with a sample order if I have a Below Minimum Order error message?
Place items on the main incontinence order
Once paperwork has been faxed to the ordering provider, how many days until the documentation department will follow up with the office on the paperwork status?
4 Business Days
True or False: Gloves are always covered by VA Medicaid.
False
In addition to the Account Manager, who might we also need to include on emails sent for review?
Case Management Specialists / Intake Support Reps
What button do I push to change the status and move the date out?
Schedule new action (calendar button)
CRM Deal
If the physicians profile needs updated, who should I email for corrections?
HCDIntakeEscalations@hcd.com
What is the monthly allowable for protective underwear?
180
How will I move forward with a member needing supplies for a condition that I am not yet trained on handling?
Call will be transferred to respective department