Background
What time is the hotline open?
24/7
Long form of the approved acronym PES
What is Psychiatric Emergency Services
What is the phone number for MIS?
(512)445-7777
Crisis clinicians must attempt to incorporate the __________ invasive intervention
Least
Which program does Integral Care utilize to submit timesheets, Check paystubs, request time off and enter direct deposit information?
E3
What is the main county we serve?
What is Travis County
Long form of the approved acronym CFS
What is Child & Family Services
What is the address for PES
What is 1165 Airport Blvd
What are the 5 components needed to schedule a callback
1. Name
2.Phone number
3. Date
4. Time
5. Notes (line number)
Which document provides short cuts to frequently used links and tallies of our more common familiar callers?
What is the Whiteboard?
What is Integral Care's vision?
Healthy Living for Everyone
Long form of the approved acronym IDD
What is Intellectual & Developmental Disability
What are the 3 MCOT dispatch types?
Routine, Urgent, Emergent
Each caller can make their own plan of action: The crisis worker’s role is _______________ the caller explore their problem objectively, so they can develop and implement a useful plan
What is helping?
When should all notes be submitted by?
End of shift
What is the Hotline phone number?
(512)472-4357
Long form of the approved acronym NA
What is Narcotics Anonymous
What is the time frame for an urgent MCOT
Up to 8 hours
What type of staffed call occurs immediately after a call disconnects?
What is a courtesy call?
What program is used to make outbound calls?
What is Genesys
The St. Johns Clinic has 5 floors. On which floor is the hotline?
What is the 5th floor
Long form of the approved acronyms TDHS
What is Texas Department of Human Services
What are the hours for PES from Monday to Friday?
What is 8a-10p?
Integral Care was established in what year?
1967
What is the final step to close out a line on the Callback log AFTER the final callback has been made?
Input a note in the 'ready to close' column. (column J)