Medical
Why is it important to review your resident's medications that are in the home?
Review for accuracy to prevent medication errors and to know when to re-order PRNS.
What needs to be completed by staff when a minor behavior of verbal aggression occurs in the home?
Charting in the daily log and behavior tracking log
When should a change of status form be filled out and who should it be sent to?
Whenever there is a change in status with the employee. Sent to Aleen & Souda.
- Hours changing from FT/PT, PT/FT
- Wage increase/decrease
- Termination Notice
What is one thing that should be completed before coming to your weekly 1:1 meeting?
Last week's calendar corrections and timecard updates
Who should be training new employees?
Leads can train but it should primarily be the House/Case Manager
What are 3 examples of a medication error?
- Missed Dose
- Missed Time
- Missed Signature
What needs to be completed by staff when a critical incident occurs in the home?
Why is it important to refer back to the employee handbook?
- So that all employees are made aware of the company policies and procedures and overall expectations.
When reviewing timecards/payroll, what is another thing that should be looked at before approving timecards?
ETO Requests
What things should be spoken to a new hire about when they come in with you for in-home training?
- Professionalism/Boundaries
- Care Plans
- Tour of the home and use of maglocks/retreat (if applicable)
- UKG/Name Tag
- Postings in the home
What does ISP and BSP stand for and what is the difference between them?
Behavior Support Plan and Individual Support Plan
- BSP focuses more on the extent of the resident's behaviors/triggers, how to react in those situations and what to observe for prior.
- ISP focuses more on how to care for the resident in support of their personal goals/preferences.
How long does an employee have to complete a first-person report? How long does a manager have to complete the critical incident report?
Until the end of their shift. Managers have 2 business days.
What should you do if you get an anonymous tip that your staff is leaving the house in the middle of their PM shift.
Notify your supervisor and complete Unannounced visits
Your resident is leaving to go on a family trip for 5 days. Who needs to be updated and when?
Out of Care needs to be updated RIGHT AWAY when they leave and return!
When a staff member is filling in for a shift on a last-minute basis.
What should be completed along with the incident report if a resident has a fall?
Body Chart
What consists of a critical incident?
- Property Damage
- Elopement
- Physical Aggression
- Police Contact
- Suicidal Ideation
- Hospitalization
What is the difference between abuse and neglect?
Abuse: nonaccidental physical or emotional injury to the person receiving cares/services.
Neglect: failure of a parent/caregiver to provide needed food, clothing, shelter, medical care or supervision to the degree that the consumer's health, safety and well-being are threatened with harm.
What documents do you need when you are completing a house meeting?
- Agenda
- Attendance Sheet
- Training Verification Form
What documents need to be filled out when you have a new hire to the company joining your department?
- Individual Training Checklist
- New Hire Orientation Training Checklist
Who should be notified if a resident misses a dose of psychiatric medications?
-Care Team
-Guardian
-Integrity management
-Medical Provider (psychiatrist)
Give an example of a Right's Limitation and explain the process of how to obtain it.
EX. Phone Usage
- A resident has made excessive 911 phone calls weekly within the last 60 days, which have all been reported to his care team/guardian. A collaborative decision was made to limit the resident's phone usage and to have calls monitored on a daily basis.
You worked an AM shift. You come on shift again for the overnight and your resident is stating to you that the staff on PM hit them on the arm and shows you a bruise. You did not see the bruise on AM shift, what do you do?
- Ask the resident for more details
- Complete a body chart
- Contact your supervisor
- Assess for any other injuries
- Suspend the alleged employee pending an internal investigation
What month and year did Integrity start to provide services?
June 2000
What is CareAcademy and what is the purpose of it?
Online training tool for new hire and annual training. It covers required training topics that are needed for employment/compliance.