Easy to talk to, loves people
What describes a talker?
Think - there's something about you I like!
What is an action guide for the Value step?
People born between 1945 and 1960.
Who are Boomers?
Greatest fear is change.
What describes a supporter?
Tune the world out and them in.
What is an action guide for the greet step?
What is an external customer?
Wants just the facts.
What describes a controller?
Leave them wanting to return.
What is an action guide for the invite step?
Questions that get you more than a 1-word answer.
What are open-ended questions?
Lead, follow or get out of my way!
What describes a doer?
Give them extra value.
What is an action guide for the help step?
A Lifeguard
What visual represents the Help step of G-VAL-HI?
Under pressure can become indecisive.
What describes a supporter?
Listen to body language.
What is an action guide for the listen step?
Ron Willingham
Who is the author of the book, Integrity Service?