Behavior Styles
Customer Satisfaction System
Miscellaneous
100

Easy to talk to, loves people

What describes a talker? 

100

Think - there's something about you I like!

What is an action guide for the Value step? 

100

People born between 1945 and 1960. 

Who are Boomers? 

200

Greatest fear is change.

What describes a supporter?

200

Tune the world out and them in. 

What is an action guide for the greet step?

200
Customers who choose to do business with your organization. 

What is an external customer? 

300

Wants just the facts. 

What describes a controller?

300

Leave them wanting to return. 

What is an action guide for the invite step?

300

 Questions that get you more than a 1-word answer. 

What are open-ended questions?

400

Lead, follow or get out of my way!

What describes a doer?

400

Give them extra value. 

What is an action guide for the help step? 

400

A Lifeguard 

What visual represents the Help step of G-VAL-HI? 

500

Under pressure can become indecisive. 

What describes a supporter? 

500

Listen to body language. 

What is an action guide for the listen step? 

500

Ron Willingham

Who is the author of the book, Integrity Service? 

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