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Name the 2 main services British Gas offers
Gas and Electricity
How long has British Gas been in operation?
Over 200 years
What type of payment options do British Gas offer?
DD, Receipt of Bill, Prepayment
Explain how the EV tarriff works
You get a cheaper rate between 12am-5am to charge the car overnight
What is the first question you ask after the customer says yes to having an EV
Is the charger installed at your property?
What does annual consumption mean?
It is the total amount of energy you use in a year
What is the difference between MPAN and MPRN
The MPAN is for electricity and the MPRN is for gas
How do you determine if the customer is already with British Gas?
Search on Salesforce
What is SEG?
smart export guarantee
Who is the sister company for British Gas?
Scottish Gas
What times does friendly credit kick in on a gas meter?
It does not kick in on a gas meter
How does the new Peak Save Sunday work?
It is no longer a benefit as it is now a tarriff
If a customer has solar panels what is the main questions you ask the customer to not lose the sale?
Who is your provider and how much are they paying you for your surplus energy?
What is the annual saving by moving from payment on receipt to DD?
£133
How much is the exit fee for a standard variable tarriff?
£0
How long does a customer have to change their mind after signing with british gas?
14 days
What is the only time the customer is liable to pay for usage even if they cancel within the cooling off period?
If they use FMRS
what are the questions asked to determine if customer need to be on a PSR?
Are there any kids blow 6 or adults above 65
Health issues we need to be made aware off
Reliance on mains powered medical equipment or keep medicine in the fridge
If a customer has just lost a close family member would they qualify to be on PSR and if yes is it a permanent or temporary registration?
Yes they do , It will be temporary
What is a PAYG meter?
Pay as you go(prepayment)
Can a customer switch energy suppliers if they are renting?
Yes, as long as they are the billpayer
How does an Eco 7 meter work?
You get two rates, a day rate and a night rate
How many hours of saving do you get if you have an Eco 7 meter?
7 Hours
Explain how SEG works
You are allowed to sell your surplus energy back to the grid
Which company does British Gas operate under?
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