"I think it is ridiculous that Mr. X still has his Foley catheter in place"
What is aggressive communication?
100
Standard communication tool for RN to RN report
What is bedside shift report using SBAR
100
The communication tip used when the RN is being polite and caring so the patient is more at ease so more likely to be receptive to communication.
What is "manners count"
100
Location of communication policies
Where is Advocate website, Resources, Lippincott
200
The standard of practice the RN is practicing when he/she collects comprehensive data pertinent to the patient and/or situation
What is nursing assessment?
200
People who shy away from any confrontation and often avoid communication.
Who is a person using passive communication?
200
The process that is used to give the oncoming RN information regarding the patient and including the patient in that process.
What is bedside shift report?
200
The communication tip used that is direct.
What is "to the point"
200
You do this if you observe a safety event and do not get the situation resolved after attempting to speak with the physician.
What is follow the chain of command and notify the charge RN?
300
The RN develops a plan that prescribes strategies and alternatives to attain expected outcome.
What is Standard of Practice- 4 Planning
300
"I suppose some people may think Mr. X still needs his Foley Catheter in place"
What is passive-aggressive communication style?
300
The technology that is used to document the assessment and any other pertinent test and information regarding the patient that should be updated by all participants in the care of the patient
What is the EMR?
300
The communication tip that uses the word "I" because it lets people know that what you are saying is only based on your personal understanding, not a blanket fact.
What is "I" statements
300
You do this when you have a patient safety concern and you have gone to the charge RN and the issue is not resolved.
What is follow the chain of command and notify the nursing supervisor or nurse manager?
400
The RN attains knowledge and competence that reflects current nursing practice
What is Standard 8 Education?
400
"I have just completed an assessment of Mr. X and based on my findings I believe he can have his Foley Catheter removed. Here are my findings......
What is assertive communication type?
400
The tool that is used if "something just doesn't seem right?
What is QV & V or Questioning Attitude?
400
The communication tip that uses visual aids to help reinforce the point
What is visual cues?
400
You do this when there is a concern regarding professional conduct.
What is follow the chain of command by notifying the charge RN, the manager, the director of nursing?
500
The Professional organization that developed the scope and standard of practice
What is ANA (American Nurses Association)?
500
You are confident new graduate nurse and you went and did rounds on your patient with the physician or other healthcare team members to determine with the patient the best plan of care
What is collaborative communication?
500
The tool that is used to assist the healthcare team in order to provide good patient care with any culture.
What is the interpretive language line?
500
The crucial steps for communication
What is message input, receiving the message and avoiding obstacles?
500
You do this when you have an immediate concern for patient safety and the patient's condition has changed