Verbal/Nonverbal
Verbal communication is
What is written/Oral
Outside interference
What is a distracting environment
what is noise
What is lack of privacy
Stating opinions and standing up for oneself in a calm and positive way
What is assertive behavior
Cannot hear certain tones or ranges
What is hearing impaired
capacity to make an emotional connection with another persons feelings without allowing the emotional connection to become overpowering.
What is empathy
The way a persons body signals feelings or emotion.
What is Body language
Inside interference
What is fatigue
what is fear/anxiety
what is distracted/preoccupied
Ignores opinions of others and includes measures to attack, belittle, or shame another person.
what is aggressive behavior
Cannot see clearly or fully
What is sight impaired
Experiencing the same emotions as another
What is Sympathy
Secondary communication is described as
what is tone of voice
What is voice volume
What is facial expression
can help eliminate interference
What is cultural awareness
complaining to others, avoiding situations and problems, using indirect statements to avoid confrontation.
What is passive behavior?
speaks a different language
What is language barrier
physical, mental, and spiritual guidelines or limits that a person uses to define how close other people can come without posing a threat to personal integrity.
What is self boundaries
The message is expressed without words.
What is nonverbal
What is body language
The patient cant focus because they are hungry and sleepy
What is inside interference
uses indirect measures to express displeasure, such as procrastinating, misplacing important materials, or insulting others in subtle ways.
what is passive aggressive?
Does not have a clear understanding of most things
What is impaired level of understanding
A response to a perceived threat
What is anxiety
Another phrase for nonverbal
What is secondary communication
Patient hears too many sounds and is overwhelmed
what is outside interference
Being in the moment and paying close attention to what is being said without thinking about anything else.
what is active listening
another way to communicate through language barrier
what are translation services
What is a translator
unconsciously refusing to acknowledge something
what is denial