Conflicts
indirect communicators might be viewed as evasive or unclear, while direct communicators might be seen as
rude or insensitive
Individuals are more likely to challenge authority and prefer egalitarian conflict resolution.
Low power-distance cultures
What is Universalism vs Particularism?
Universalism: rules apply to everyone; Particularism: rules depend on relationships.
What is avoiding?
A conflict style where one withdraws or chooses not to engage.
What is culture?
Shared values, norms, behaviors, and symbols of a group.
Relationship conflicts involve
emotional stakes
They prioritize group harmony, leading to more indirect and conciliatory conflict management styles.
Collectivist cultures
What is Individualism vs Communitarianism?
Focus on personal goals vs group goals.
What is accommodating?
A style where one prioritizes harmony over their own needs.
What is a cultural norm?
An expected behavior within a specific group.
When conflicting beliefs or priorities rooted in individuals' cultural backgrounds arise it is called
Value-based conflicts
When cultures emphasize caring for others and cooperation, favoring conflict resolution strategies that promote harmony and compromise.
Feminine cultures
What does Specific vs Diffuse describe?
Whether people separate personal and professional life (specific) or blend them (diffuse).
What is compromising?
Both sides give up something to find a middle ground.
What is ethnocentrism?
Believing one’s own culture is superior.
Allocation of responsibilities, the methods used to complete tasks, or the interpretation of goals can be considered...
Task Conflicts
Clear rules and structured conflict resolution processes to reduce ambiguity are prefered
High uncertainty avoidance cultures
How does Neutral vs Emotional relate to conflict?
Neutral cultures hide emotions; emotional cultures express them openly.
What is collaborating?
A cooperative approach seeking a win-win solution.
What is cultural empathy?
The ability to understand another culture’s perspective.
Cultures that value equal participation, and decision-making processes, often being more collaborative, with open dialogue encouraged across all levels of the hierarchy.
Egalitarian cultures
Cultures are more open to personal expression and emotional communication
Indulgent cultures
How can Achievement vs Ascription affect conflict?
Achievement cultures value earned status; Ascription cultures value age, title, or background.
Why might different cultures prefer different conflict styles?
Cultural values shape attitudes toward confrontation, hierarchy, and harmony
What is intercultural competence?
The skills needed to communicate effectively across cultures.