queue
a line of people, usually standing or in cars, waiting for something, or a lot of people who want something
Present Simple vs Cont.
What's the difference in meaning in these two sentences?
- She handles the Zurich account
- She is handing the Zurich account
- She handles the Zurich account (it's part of her regular job)
- She is handing the Zurich account (it's a temporary situation)
back to square one
To start over from the beginning because a plan failed
the amount of money you pay regularly to keep an insurance policy active
premium
The conference was very sensitive. It was a great success!
The conference was very sensible. It was a great success!
Sensitive: sensible
Sensible: sensato
"Blue collar" generally refers to working-class jobs that involve manual labor, often in fields like construction, manufacturing, or trades.
"White collar" typically describes professional or managerial roles that involve desk work, often in offices, like accountants, lawyers, or IT professionals.
"Pink collar" refers to jobs traditionally associated with women, like nursing, teaching, or secretarial work, and often in service or care industries.
I __ (contacted) the client three times this week but I ___ (receive) a reply yet
I've contascted the client three times this week but I haven't received a reply yet
PRESENT PERFECT
1) actions set during unfinished time periods
2) experiences
3) recent past with present result
4) actions that started in the past but continue to now
in the loop
to be informed and updated about something
the money you pay yourself before the insurance company pays
deductible
During the meeting, my coworker told me she is agree with me
During the meeting, my coworker told me she agrees with me
Do not use verb to be with "agree". It's not an adjective!
market challenger
the second best-selling product or brand in a market
Find the mistake:
I look forward to meet you
I look forward to meeting you
VERB PATTERNS
V + PREPOSITION + VERB WITH -ING
touch base
make contact with someone briefly to check in or update
exclusion
She said me she was tired
She said she was tired
Say cannot be followed by a person
Say: message
Tell: person + message (she told me she was tired)
quiet quitting
the activity of doing the work that you need to do in order to keep your job but doing it without great enthusiasm or effort, and without agreeing to do extra tasks
When do we use passive voice? Turn the following sentences into a PV
The client is reviewing the policy
The policy is being reviewed (by the client)
1) when we don't care who the doer is
2) when the doer is not relevant
3) when the doer is obvious
4) to make less personal
to do something unpleasant but necessary
the legal responsibility for damages or losses
liability
Laura is responsible of this report
Laura is responsible for this report
It's always RESPONISIBLE FOR
using an existing name on another type of product
Complete de conditional. Is it first, second, third...?
If we ___ (miss), the client will cancel the deal
If we miss the deadline, the client will cancel the deal
FIRST CONDITIONAL
move the goalposts
change the rules or expectations unfairly
a person who evaluates insurance applications and decides whether to accept them
underwriter
We discuss the risks last week
Do not put ABOUT after "discuss"