Customer Service
What is the Vision of GHF?
To become known as one of the best companies for the world.
Who is the Hiring Manager?
Allison Breunig
What is the Kids Club Rock?
We create such an engaging experience for the children that they want to drop their parents off at the gym. We give parents the peace of mind knowing their children are receiving social, emotional, and educational benefits in a safe environment.
What is Priority #1
Warm and friendly
Escort members don’t point
First names
Introduce other staff to members
Smile
Hello and goodbyes
What is Tribe Life
Active, Fit, Energized
What is the Mission of GHF?
To inspire an entire community....
Who is the Front Desk Manager?
Kendall Nettles
What is the Floor Rock?
We motivate people to achieve their desired results while building lasting relationships. We give our members the gift of fitness by helping them overcome the mental and physical barriers associated with living a healthy lifestyle.
What is the floor priority scenario?
1. Failing Member
2. New Member ((Grey Card)/Guest (Yellow Card)/Face2Face
(folded card; gray))
3.Experienced Member/Staff (Gold Cards/Red Cards/Green Cards)
4.Setting Machines
What is Tribe Core
Toned, Strong, Powerful
What is the Core Purpose of GHF?
To create an experience that helps people get the most out of life and inspires them to become their best.
Who is the Floor Manager?
Deonte Stemage
What is the Housekeeping Rock?
We set the tone for the members experience by keeping every aspect of the club exceptionally clean we integrate members into the GHF family with incredible awareness in assisting them with their needs.
What is the housekeeping priority scenario?
Safety firsts
Locker rooms and upstairs restrooms
High traffic areas
Available areas
What is Tribe Fit
Fit, Fast, Strong
What are the 4 Core Values of GHF?
Hardworking
Integrity
Extraordinary commitment to helping people
Believing in creating your own future
Who is the champion of Tribe?
Shelly Ward
What is the Front Desk Rock?
We sincerely Welcome people into the club and make them feel good about having been in our facility. We provide Solutions with the knowledge of where and how to access information so no Question goes unanswered.
What is the Kids Club Priority scenario?
Safe and Secure Environment
Unhappy Children
Access in and out of KC
Clean and Organized Environment
How often do Tribe Core and Tribe Life meet?
2 times a week for 6 weeks
What is the Company Rock?
We will gain and retain members by creating an experience that helps people get the most out of life and to inspire them to become their best. We will provide an environment that makes people feel they are part of something special, not just a health club, but a place that uses fitness to connect people, inspires people, and motivate people to achieve dreams they never thought possible. Every department has people who work there hardest, demonstrate integrity, have an extraordinary commitment to helping people, and create our own future.
Who is the Operations Manager?
Noah Hastay
What is the J-Bar Rock?
We offer fresh and flavorful products to complement our members' quest for a healthy lifestyle, served in a convenient, friendly, and inviting environment.
What is the front desk priority scenario?
People before Paper
How often does Tribe Fit meet?
3 times a week for 6 weeks