Management, Leadership, & Planning
True or False:
The Quality Management System shall address the strategic direction of the organization
TRUE
See AS9100D 4.1 Understanding the organization and its context
The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction
True or False:
The organization shall ensure that customer and applicable statutory and regulatory requirements are determined, understood, and consistently met
True
See AS9100D 5.1.2
This meeting is required and involves top management to review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the organization.
HINT: See AS9100 Section 9
Management Review
Preservation can include: ______________
Give at least one example
identification, handling, contamination control, packaging, storage, transmission or transportation, and protection.
See AS9100D Section 8.5.4 NOTE
Give an example of monitoring & measuring equipment
Any calibrated gage
Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization shall determine the __________ __________ that are relevant to the quality management system.
HINT: See Section 4
Interested Parties
See AS9100D 4.2
Communication with customers shall include:
obtaining _________ _________ relating to products and services, including customer complaints
HINT: See Section 8
Customer Feedback
See AS9100D 8.2.1c
What does KPI stand for?
Key Performance Indicator
What is FOD?
Foreign Object Debris
This is a report where the responder determines the root cause of why the non-conformance occurred and creates actions to prevent the non-conformance from reoccurring
CAR (Corrective Action Report)
You can find the scope of Specline's Quality Management System here.
Quality System Manual (QM Rev W)
See AS9100D 4.3
True or False:
The organization shall be responsible for the conformity of all externally provided processes, products, and services
True
See AS9100D Section 8.4.1
Give one of the outputs that would come from the Management Review Meeting
HINT: See AS9100 Section 9
a. opportunities for improvement;
b. any need for changes to the quality management system;
c. resource needs;
d. risks identified.
Specline has planned stages at which it has _____________ operations before it goes out to an outside vendor, when it comes back from an outside vendor and before going to stock.
Inspection
Ref. AS9100 Section 8.6
Give an example of something that would be considered a RESOURCE as defined by AS9100
People, Infrastructure, Environment, Monitoring & Measuring Resources, Organizational Knowledge
The name of the statement: Specline is committed to providing superior products and services by controlling and improving : Cost, Quality and Service
Quality Policy
Ref. AS9100D 5.2, QM Rev W
Per AS9100D Section 8.4.1b, the organization must maintain a register of its external providers that includes approval status (e.g. approved, conditional, disapproved) and the scope of approval. This is called _______________ at Specline.
Approved Supplier List or "ASL"
What section in AS9100 addresses IMPROVEMENT?
Section 10
This is a unique identifier that Specline uses to identify processing of specific product through the shop
Lot Number or Traveler Number
True or False:
The organization does not need to keep records as evidence of fitness for purpose of the monitoring and measurement resources
The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services. This is known as ___________ _____________ and should be maintained and made available as required.
HINT: See AS9100 Section 7
Organizational Knowledge
See AS9100D 7.1.6
This is an example of a verification activity of externally provided processes, products, or services
- review of objective evidence of the conformity of the processes, products, and services from the external provider (e.g., accompanying documentation, certificate of conformity, test documentation, statistical documentation, process control documentation, results of production process verification and assessment of changes to the production process thereafter);
− inspection and audit at the external provider’s premises;
− review of the required documentation;
− review of production part approval process data;
− inspection of products or verification of services upon receipt;
− review of delegations of product verification to the external provider
See AS9100D Section 8.4.2 note 2
In your own words, describe what AS9100 Section 10.2 refers to?
This section describes how we control non-conforming product
True or False:
All jobs require final inspection prior to going to stock
True
True or False:
You are allowed to audit your own department
False