Vault Cash
What day of the week do we receive cash and what is the name of the courier that delivers it to us?
Wednesdays; LOOMIS
What are the 4 items allowed in teller drawers?
1. Currency
2. Checks
3. Teller stamp
4. Counterfeit pen
Anything greater than $5
What is to be included when auditing a green card on SDB's?
1. Date
2. Time
3. Whether or not the booth was used
4. Initials of vault attendant and member's signature
How often should the all clear sign be changed?
Every 18 months or when an employee leaves LMCU
What are the 3 requirements mutilated cash must meet in order to be accepted?
1. Must have full face
2. Must have one full serial number
3. Must have partial of second serial number
When is it acceptable to transfer money between teller drawers?
NEVER!!!!!
At what UNRESOVED ACCUMULATED amount (over/short) must a teller difference be documented in the teller over/short GL report?
$5.01 or greater
What items are to be included in the digital log when auditing gift cards?
1. Member account number
2. Card number
3. Date sold
4. Issuing teller
5. Card type
6. Amount loaded
T/F: Instant issue debit cards cannot be mailed to members.
True
How often is bait changed in the vault?
Semi-annually
How often is bait money verified in teller drawers?
Monthly
How long do we keep money that has been turned in by a member?
90 days
How often are we to do a security check on ATM's?
We don't anymore
What is the ONLY time a temporary teller number is issued?
When a teller posts transactions at more than one branch in the same day.
What is our target change fund during regular season? Peak season?
Regular season- $160k
Peak season- $185k
What is the max cash drawer limit when using cash machines?
Weekends: $5k (Fri-Sat)
Weekdays: $2k (Mon-Thu)
Who is notified when there is an unresolved cash difference?
1. DM
2. VP of branch operations
3. VP of sales and service
4. VP of retail operations
5. Director of internal audit
How long do we keep night drop? How long do we keep monthly branch documentation?
1 year; 2 years
Is it mandatory for branch audits to be done before a manager leaves for vacation?
What is the procedure when we encounter a difference in cash order?
Hint: 6 steps
1. Print off statement of difference in cash order and attach cash strap to form
2. Make copies of all order slips, difference form, and document that was off
3. File copies in monthly documentation binder
4. Post the cash buy in Symitar as the full requested amount from 5/3
5. Post off under the vault in Symitar at the end of the day and note there was a difference in cash order
6. Forward statement of difference in cash order to accounting within 24 hrs
How often can tellers sell their mutilated money to the vault?
Whenever HT or above permits
What are the consequences of an unresolved difference in the amount of $100 or more in the period of one month?
1. Verbal warning
2. 30 days probation
3. Possible termination at discretion of management
How long do we keep the contents of a drilled SDB? How long do we keep notary records?
6 years; 10 years
What happens when someone posts under another teller number?
*Incident will be documented and forwarded to DM and VP of retail.
1. Both tellers balance drawers
2. Both tellers counterbalance
3. BM verifies counterbalance
4. Checks and cash counter balanced will be given to BM who will then give them to appropriate teller
5. Tellers rebalance drawers
*If counterbalance does not occur, BM will decide who incurs the cash difference.