AP/Ops
Cashwrap
Selling Behavior
100

What are 3 examples of Internal Indicator?

- Stashed merchandise

-missing no-sale receipts

-associate skipping bag check

- missed segments

100

How many signatures are required on a no-sales, paid outs, and post-void receipts

2 signatures ( associate and manager)


100
What are the fitting room processes the head coach/ associates should be executing?

Physically check all fitting rooms for cleanliness and organization. Inspect each room and the Fit Solution Center area for signs of theft (i.e., hidden tickets, sensors, stashed merchandise, etc.). Look for current selling tools being utilized

200

True or False. The driver should ask what's for lunch upon entering the store and scan a barcode on his person

False- the driver should scan the barcode located at the shipment door and show the scanner at 0 before scanning any boxes

200

True or False. a post-void transaction should be processed at the end of business day

False- Processing of post-void should be the immediate next transaction, and the original receipt should be attached

200

TRUE or FALSE? When Team Selling, you should remind the associate about a key selling behavior or to Expand the Sale

True

300

True or False. I report internal theft indicator in the AP ap

False- all internal indicators should be reported by calling the Shrink 0 hotline or Ed

300

True or False: all bills should be scanned in the counterfeit machine

False- $20 bills or higher should be scanned 

300
Can I use code words to describe customers/ suspected shoplifters?
No, we do not use code words to describe customers to associates
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