Retailers
This retailer has a 30-day return policy on appliances.
What is Conn's?
Regarding the 90-day purchase option, this is how agents are able to help customer keep the merchandise.
What is offering an extra 30-day without the extension fee?
This would be the sub reason for doing a lease cancellation - no pick up due to bed bugs.
What is Skip Address?
This is the region Atlanta HUB is located in.
What is South Eastern?
Who are Steven McGovern & Anthony Siebrant?
This retailer has a 120-day return policy on their mattresses.
Who is Mattress Firm?
Regarding the 90-day extension option, this is how agents are able to help customer keep the merchandise.
By waiving the extension fee and keeping the deadline or giving another 30 days on that balance?
In these scenario, the pick up location address in RAD would be different than the customer's address.
What is a store pick up or a third party pick up?
This is the region El Paso HUB is located in.
What is Midwest Region?
An agent may have to visit these websites to help unlock a phone when the customer didn't reset it prior to sending it back.
What is icloud.com or andriod.com/find?
This retailer has a 14-day return policy on electronics.
Who is Conn's?
This is another way an agent can help the customer afford the merchandise.
In this scenario, you would select no when RAD asks "Does the customer have the merchandise?"
What is a store pick up?
This is the region Columbus HUB is located in.
What is the Northeastern Region?
In this situation, the spouse or third party can speak on the behalf of the customer regarding a pick up already in place.
What is a 'Reschedule'?
This retailer will charge the customer a restocking fee if they do return with the store.
Who is Mattress Firm?
This is the amount of time agents can give on any payoff option to help the customer.
What are 3 months?
This is found in RAD which gives us a rough estimate of what the merchandise is worth at this point of time into the lease.
What is referred to as Net Book Value (NBV)?
This is the region Oakland HUB is located in.
What is the Western Region?
In this situation, the spouse or third party can speak on the behalf of the customer regarding setting the account into a surrender status.
When we received POA paperwork for an incarcerated customer or Victim's affidavit & Declaration of Deceased form for deceased customer.