internal
What is an internal referral
A referral coming from IWTHIN the Christus system.
What is an incoming referral
A referral coming from OUTSIDE the Christus system
What is a self refrral
A referral patients can have us generate for them without their PCP.
What is ALWAYS the referral reason
19-Clinical expertise
what are the priority status's
Urgent, emergancy and Routine
how do we get an insurance auth?
email the consult.auth dept
how long are referrals good for?
1 year from the start date.
how do we input a self referral?
create a referral button in the referrals tab
Who scheduled sleep studies, imaging, ct scans, etc
outpatient imaging-903-606-4700 option 1
How long do we defer routine referrals for?
2 days
What scheduling status will we use when we have contacted the pt and they did not answer
Called 1X
If the referring provider has selected a referred to provider, can we change it if the pt wants to see someone else>
no
Can a pt self-refer themselves to ENT
no
name 2 scheduling status we will never use
Called 2x
called 3X
do not schedule
undeliverable
unknown
How long do we defer urgent referrals for
1 Day
What scheduling status will we use when we have called the pt 2x and they did not answer?
Unable to contact
What scheduling status do we use when the clinic hasn't responded, or the DX is missing?
Clinical review missing
What class is a self referral?
incoming
Name 4 specialties we do NOT schedule for?
surgery (General, Trauma, Neurosurgery, Bariatric)
Wound care, Inf disease
Rheumatology
Psychiatry/Phycology
Behavioral health
Texas oncology.
Pedi endo
Tyler Urology
How long do we defer emergency referrals for?
1 day
Where can you find the DX if it is not listed in the diagnosis section?
in the communications.
What scheduling status will we use when the referral is sent for review to the clinic?
Clinical review pending
which specialties allow self referrals?
cardio, pulmonary, ophthalmology optometry, podiatry and ortho Tyler only
name 4 specialties that require a referral.
Education, vascualr surg, urology, sleep medicine, gastro, PT, pain management, PMR. neuro, endo
If we come across an urgent referral that we are not able to schedule, what should we do