General
What does LDE Stands for?
Locations Data Entry
How many teams does International include?
3 teams, IAM, NE & ICM
NE Main objectives is:
Network Enrollment: Main objective is to ensure the enrollment of all new prospect agents.
How many Sups does International have and what are their names?
Angie Arce, Braulio Gonzalez and Valerie Calderon
IAM is known as LDE or?
LDB (Locations Data Base)
Which regions does IAM Support?
Regional scope of support for LACA & MEAA
ICM Main Objective is:
International Contract Management: guarantee the execution of international contracts and ensure the correct allocation of commissions to agents.
Who is the Manager of International?
Rita Madrigal
IAM Means?
International Agent Maintenance
supports over 212 countries worldwide
IAM SLA?
•Inbox Emails (Sales Force) – SLA 48 hours
•Agent Victim Fraud –SLA 30 minutes
•Agent Portal – SLA 24 hours
How many interns are helping the International Team?
6 Interns, 4 in IAM and 2 in NE/ICM
NE stands for?
Network Enrollment
Which regions does NE/ICM support?
Four main regions: LACA, Middle East ,Africa, Asia & Pacific, Europe* (Support only with contracts)
48 hours
ICM stands for?
International Contract Management
Hours of Operation for IAM?
7 days a week. From 8am ET to 2am ET