Exemptions
Best Practices
Student Scenarios
Documents/Policy
Wild Card!
100

This could allow a student to be eligible for an exemption

What is English proficiency?

100

This should be done if you get an International student on the phone

What is treat them like a normal student and complete the discovery?

100

My student is from Canada. Do they need a third party evaluation for their college and/or high school?

What is yes?

100

A third party evaluator needs to be a member of one of these two evaluation agencies

What is NACES or AICE

100

English proficiency scores are valid for this long

What is 2 years?

200

All provinces except one from this country qualify for an English Proficiency 

What is Canada?

200

Do you need to ask a student if they have a Visa?

What is no?

200

My student completed their degree in Italy, then moved to the US and took 2 classes at a community college in the States. What do they need to submit?

What are English proficiency, third party evaluation, attestation form, and official transcript from US-based community college

200

These 5 bodies are US territories and thus are not considered international

What are Puerto Rico, Guam, US Virgin Islands, Northern Mariana Islands, and American Samoa?

200

This is the cheapest and fastest English proficiency test

What is Duolingo?
300

This kind of case allows you to request an International Exemption

What is ESS case?

300

This is how you should speak about a potential English exemption

What is: "Based on your prior educational background, you may qualify for an exemption to our English Proficiency requirement. Once we have your [supporting educational document] on file, we can review it to determine if you qualify for the exemption."

300

A student tells you that they have a Student Visa. What do you do? 

What is advise them that they will need to study on Campus, and direct them to our International Campus Admission team?

300

These things qualify proof of US Citizenship

What is a US passport, a birth certificate (clearly showing US citizenship), consular report of birth/certification of birth abroad, certificate of citizenship, or a naturalization certificate?

300

Do third party evaluations expire?

What is no?

400

These two things must be done before requesting an International Exemption

What is ensuring the student's supporting documents (Government documents and/or educational documents) are on file AND updating the required fields under "International Information in the student's opportunity?

400

You're having trouble understanding a student. What do you do? 

What is ask students to repeat themselves or clarify, repeat things back to them, speak clearly/enunciate, and avoid using jargon/internal language? 

400

International student was accepted however the international credits have not yet been authenticated as noted by TCE in the closed Admission Evaluation case. At this time, no transfer credits have been applied. Student used SpanTran as their service. Student is upset that they have a blank transfer credit evaluation and has asked us to update it multiple times.

What is the student has to connect with SpanTran to confirm when their transcript is verified for a second copy to be sent to us, and an additional document evaluation case to be created once received. 

400

Can you AEP an International graduate student?

What is yes, as long as we have their official third party evaluation of their conferred UG degree, we have their English proficiency, and we are just waiting on domestic credits. 

400

Name the evaluation services with which SNHU has a secure portal and thus allows for the fastest delivery and processing.

What is ACEI, ECE, IEE, SpanTran, or WES.

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