What are the 3 Elements of Quality Customer Service?
Caring, Competence, Confidence
100
Late without notification
20 points
100
Their -- There -- They're; Indicates a location
There
100
How many points do all interns start internship with
150 points
100
You just had a meeting and need to make sure everyone is on the same page
Follow Up email
200
In phone conversations ____% is communicated by attitude/articulation
What is 83%
200
Time sheet not submitted
25 points
200
You're, Your; Indicates possession
Your
200
True or False -- During the first 6-days, emergency days will only be excused if circumstance is extreme and documentation is provided
False -- There are no excused days during the first 6 weeks of internship.
200
You need to make sure your manager understands the progress you've made on your projects
Update email
300
What are the 4 styles of Influence?
Analyzer, Director, Relator and Socializer
300
Absent without notification
No stipend plus 50 points
300
it's, its; conjugated for of "to be"
it's
300
Changes to schedule (lates/absences) must be communicated to:
Internship Manager and ISM
300
Your colleague forgot to send you an excel worksheet you need in order to complete your project
Kind Reminder Email
400
Studies show that within the first ___ seconds callers decide what they think and feel about the person (and the company) on the other end of the line.
30 Seconds
400
Missed assignment to Year Up
10 points
400
To, Too, Two; means also
Too
400
You will observe holidays observed by:
Internship Partner
400
The Chief Information Officer gave you an informational interview and you want to express your gratitude.
Thank You Email
500
What are the steps you should take when you can’t full the customer’s request?
Explain the reason, show empathy, let the customer know what you can do
500
Incorrect Time Sheet
75 points, plus possible core values infraction, or termination based on circumstances.
500
Affect vs Effect; indicates a result or impact
Effect
500
A career-ready portfolio includes:
Resume; Cover Letter; LinkedIn Profile; List of References; Etc.
500
You want to update your ISM on how your work week went, and what you will be working on next week.