Defined as...
The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc. to someone else.
What is Communication
The individual transmitting the message is known as this
What is the Sender
What is a Cell Phone
This the team member that ensures all other members are performing their duties effectively.
What is the Leader or Team Leader
The process of making sense of other peoples’ spoken messages.
What is Listening
The term used in the flowchart of communication that refers to providing clarification of the message sent.
What is Feedback
This type of nonverbal communication refers to physically positioning yourself to the sender to display that you are listening
The percentage of everyday communication that is utilized by listening in the workplace.
What is 60%
This is the golden rule for interpersonal relationships at work
What is treat others as you would want to be treated
Hearing what is said and paying attention to how it is said so the conversation can be adjusted to elicit the needed response utilizing various verbal and nonverbal techniques.
What is Active Listening
The individual interpreting the message is known as this
What is the Receiver
This type of nonverbal communication involves motions of the face to display certain emotions.
What are Facial Expressions
True or False: leaning forward can convey active listening.
What is True
Avoid using this kind of terminology while on the phone with a patient or other healthcare professional
What is Slang
The type of communication that utilizes facial expressions, body language, gestures, and eye contact
What is Nonverbal Communication
The term used to describe the message and/or context being sent to the receiver
What is the Symbol
This percentage of communication is nonverbal
What is 70%
During active listening, using phrases such as "What I'm hearing is..." and "It sounds like you are saying..." are known as this term.
What is Paraphrasing
These proper greetings to patients while on the phone are to avoid becoming too familiar and offending the patient.
What is Sir or Ma'am
What is Mr. or Mrs.
consisting of many professionals, with different levels of education, ideas, backgrounds, and interests, working together for the good of the patient
What is Teamwork
List one of the five interpersonal communication principles
What is Communication can be intentional or unintentional
What is Communication is irreversible
What is It is impossible not to communicate
What is Interpersonal Communication is unrepeatable
What is Communication has both content and relational dimensions
List 3 out of the 7 barriers to communication.
What is
Culture
Language
Prejudice
Age
Diagnosis
Type & Delivery of Information
Personal Problem
This is done after active listening to review your listening and communicative exchanges as well as review your performance as an active listener.
What is Reflection
Name one of the 13 relationship guidelines for interpersonal relationships in the workplace (golden rule exempt).
What is Have a positive attitude
What is Be willing to laugh at yourself
What is Be friendly and cooperative
What is Assist others
What is Listen carefully
What is Respect others’ opinions
What is Be open-minded and willing to compromise
What is Don’t criticize others
What is Practice good communication skills
What is Support and encourage team members
What is Perform your duties to the best of your abilities
What is Apply conflict resolution as appropriate