Chapter 7
Good responses in a therapeutic setting tend to...
Enhance dialogue and collaboration.
"Responding to the feeling of the client to demonstrate understanding of where the client is right now."
Empathetic responding.
Sometimes the worker needs to ask the client closed questions in order to...
Compile information for assessment and referral purposes.
A confrontation usually takes the form of a(n)...
I-message.
When focusing on a solution, it is best to do this...
Collaboratively.
"Mixed feelings or uncertainty."
Ambivalence
“I’m not clear about . . .?” is an example of a(n)...
I-message.
Reflective listening gives clients the feeling that...
They are truly being heard and understood.
“Can you tell me about the night your father left?” is an example of:
An open question.
When the worker wants to share an idea with the client, the worker must...
Ask permission first.
A client in a group setting is becoming more and more angry. You sense a palpable feeling that a violent outburst may be ready to occur, a situation that might present danger to others. The first and most critical step is...
Securing the safety of others.
Because change does not happen quickly, it is better viewed as...
A process.
“You probably have some ideas too” is an example of...
A question that invites collaboration.
In order to respond adequately to the client’s underlying emotions, skilled listeners should...
Stay with clients until their emotions are drained off.
The effect of asking the client multiple questions during the interview can lead to...
The client feeling interrogated.
The clinician uses confrontation because...
The clinician owns the problem.
Counsellors who start out with the assumption that they will receive no trouble from a client are setting themselves up for...
A trap.
A person may find that he cannot sustain the new behaviour or way of being over a long period of time. This is known as...
Relapse.
Name the 4 major roadblocks that can occur when you are communicating.
What is empathetic and the most useful kind of response?
Reflective listening.
"Why" questions are examples of questions that...
Make the client feel uncomfortable.
When there are discrepancies between a clients word and actions/body language, it is sometimes necessary for the working to engage in...
Confrontation (Viewpoint Exchange).
Disarming anger is a vital component in establishing ____________ and in allowing the practice of ____________.
Rapport | empathy
DOUBLE JEOPARDY
Each team must select one player to answer the Double Jeopardy question, you will not be able to help them so choose wisely.
Each team will have 1 minute to list as many skills that they recognized from the most recent simulated interview. The team with the most accurate responses wins 800 points for their team!
Good luck!
What is the difference between false praise and positive feedback?
Positive feedback gives clients information that they can use.
What skill can the worker present that will allow unpleasant memories that the client may have blocked to surface?
Rephrasing or reflecting the facts that the client gives so that the client hears them again can.
What are the 3 instances when it is necessary to ask questions?
When you're opening a case and need identifying information, when you're compiling information for assessment and referral purposes, and when you're encouraging a client to open up.
What are the 4 parts in constructing an I-Message?
1. Your observation 2. A tangible outcome you believe you see as a result 3.Suggestion or idea (tentatively and with permission) 4. An invitation to collaborate.
What are the 4 steps in disarming anger effectively?
1. Be appreciative 2. Ask for more information 3. Find something with which you agree 4. Begin to focus on a solution (with collaboration).
Name the 5 stages of change.
1. Pre-contemplation 2. Contemplation 3. Developing a plan 4. Implementing a plan 5. Maintaining changes (Sometimes 6. Relapse)