Communication Style
What are the two key questions people ask when communication styles do not match?
'Why is this person acting this way?' and 'Why is this person treating me this way?'
what is the Platinum Rule in communication?
Treat others as they want to be treated.
What percentage of what we hear do studies say we typically retain?
25%
What percentage of communication is nonverbal, according to studies?
93%.
What are the three types of issues that often cause conflict?
Misunderstanding of information, difference of opinion, and actions/behaviors.
Name the communication styles that shares feelings freely but might overwhelm others.
Open.
Which interaction style is enthusiastic, social, and loves sharing feelings?
Expresser.
Name one poor listening habit that blocks understanding.
Assuming you know what someone will say, planning your response, debating, tuning out, or feeling you need to add comments.
Name one nonverbal cue that can reveal your true feelings.
What is the first stage of losing focus in conflict, where we attack the person?
Personal stage (ex, 'You are so lazy!').
Which communication style hides true feelings to avoid conflict, potentially leading to mistrust?
Hidden.
If you are communication with a director, how should you adjust your style?
Be concise, focus on results, and avoid over-emotion.
What is the first step to improve your listening skills?
Understand the message from the talker's point of view.
How might slouching affect how others perceive you?
It can indicate insecurity.
How should you rephrase 'You are so irresponsible!' to be issue-focused?
'I was frustrated when the deadline was missed. Can we discuss how to prevent this?'
How does a blind communication style affect relationships?
It can damage relationships because the person does not realize how their behavior impacts others.
What is one practical tip for flexing your style in everyday life?
Observe the other person's style, match their energy, or ask questions like, 'How would you like to approach this?'
What is a practical tool to confirm understanding while listening?
Paraphrasing, restate what you heard, like 'It sounds like you are frustrated because...'
Why do nonverbal cues vary across cultures?
Cultural norms differ, for example, eye contact is respectful in Western cultures but can be seen as aggressive in some Asian cultures.
What is one effective communication habit from the hallmarks list?
Use 'I' statements, be kind, show empathy, use tact, be specific, be respectful, ask for change, request, use active listening, or encourage.
What are four impacts of communication style on our messages?
Clarity, quality of connection, credibility, and potency of influence.
Why is flexing your communication style challenging, and what is one benefit of doing it?
It is challenging because it requires self-awareness and effort; a benefit is that it builds stronger connections and reduces conflict.
Why is active listening important in relationships, and what is one tip to handle distractions?
It builds trust and understanding; a tip is to put away your phone, maintain eye contact, or focus on the speaker.
Give an example of a nonverbal misunderstanding due to cultural differences.
A Japanese person avoiding eye contact might be misinterpreted as disinterest in Western culture, but it is a sign of respect in their culture.
What is one step from the assertive behavior checklist, and how can it help in a real situation.
Clarify your goal; for example, if your goal is to ask a friend to stop interrupting, you will focus on saying 'I feel disrespected when I am interrupted,' making your message clear and respectful.