Chapter 8: Relationships
Strong ties involve emotional closeness and frequent contact; weak ties are more casual but still valuable.
What is the difference between strong and weak ties in relationships?
How it's handled determines whether this strengthens or weakens a relationship
What is conflict?
Learning your native culture vs. Learning another culture
What is the difference between enculturation and acculturation?
The theory that explains reducing discomfort when meeting someone new
What is Uncertainty Reduction Theory?
This dialectical tension is at play when your best friend suddenly stops replying to your messages for a week.
What is connection vs. separation?
Explicit and implicit rules such as honesty, loyalty, and communication expectations
What guides relationships, according to Rules Theory?
Conflict expressed indirectly through sarcasm, avoidance, or passive-aggression
What is covert conflict?
Relies on nonverbal cues vs. Direct speech
What is the difference between a high-context culture and a low-context culture?
The theory that focuses on fairness and balanced investment in relationships
What is Equity Theory?
When you and a classmate disagree about how to divide a project, this conflict style can help maintain teamwork.
What is collaborating?
Social Exchange Theory
What theory compares relationships to a balance of rewards and costs?
Avoiding - preserves peace short-term; Collaborating - ideal for long-term solutions.
What are conflict management styles?
The ability to adapt communication appropriately across cultures
What is intercultural competence?
Identify issue, explore needs, brainstorm solutions, evaluate opinions, agree on a plan, and follow-up
What are the six steps of conflict resolution mentioned in Chapter 9?
A classmate from another country avoids eye contact, possibly due to this cultural factor.
What is a high-context or high power distance cultural norm?
Social Penetration Theory
Which theory says that relationships deepen as people share more personal information?
Abdicratic, democratic, and autocratic
What are three orientations toward power?
Generosity and kindness towards others in Thai Culture
What is the concept of Nam Jai?
Individualism/Collectivism, Context, Power Distance, Masculinity/Femininity, Time Orientation
What are Hofstede's five cultural value dimensions?
The theory that explains the struggle between a couple that keeps arguing because one partner values predictability while the other craves excitement.
What is Dialectical Tensions Theory?
Connection vs. Separation (closeness vs. independence); Openness vs. Privacy (sharing vs. boundaries)
What are examples of Dialectical Tensions?
Using I-statements
What communication strategy reduces defensiveness by focusing on feelings rather than blame?
Active listening, using inclusive language, and showing curiosity and respect
What are ways to promote inclusion in diverse communication settings?
The theory, or theories, based on mutual dependence and support within relationships
What is Systems Theory or Dialectical Theory?
When leading a diverse team, doing this can foster inclusion and respect in group discussions.
What is encouraging equal speaking turns, validating all contributions, and modeling inclusive communication?