SPO#1/5
what is interpersonal communication?
communication between two or more people
How should you speak when talking with someone
calmly
building trust and rapport falls under what
empathy
Excessive noise is what kind of barrier?
Physical
Practice inclusive _______
Communication
keeping your hands down and visible is part of what de-escalation tactic
non-verbal communication
Putting yourself in someone else shoes is considered what?
Empathy
Depression is what kind of barrier?
Emotional
You should engage with community groups regularly not just in _______
Crisis
Avoid _____ and/or _______ nervous.
Pacing and appearing
the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feeling, thoughts, and experience of another without judgement
empathy
What kind of barrier is an accent?
Cultural
seeking to understand the needs and perspective of _____ groups
Diverse
Tone of voice constitutes what % of communication
70%
largely used to convey commiseration, pity, or feelings of sorrow for someone else who is experiencing misfortune
sympathy
Social media is considered what kind of barrier?
technological
An interactive process that occurs between people as they exchange and create messages, collaboratively and interpedently, through an interwoven combination of verbal and nonverbal behavior is what?
Interpersonal communication
Speaking at what rate of words per min helps getting people to agree with performing task
3.5wpm
what is the key difference of empathy vs sympathy
empathy is walking in someone shoes while sympathy observes from the outside
what are the 4 major classifications of barriers if effective communucation?
Physical emotional cultural technological