Emotional Intelligence Basics
Honking, yelling, and chasing a car that cut you off, while your child is in the back seat is an example of what?
Emotional Hijacking
Name 3 Interpersonal Skills
(examples: active listening, teamwork, negotiation) answers will vary
What are the four domains of Emotional Intelligence?
Self Management, Empathy, Relationship Management, Self Awareness
Three examples of incivility in the workplace.
Harsh criticism, inappropriate jokes, gossip, etc (answers vary)
A boss is constantly interrupting her employee, what is she lacking?
Self Awareness
What are the 3 factors of the interpersonal communication process? (*Hint: all end with -ing)
Bonus 2 pts* what is the order of them?
Meaning, Encoding, Decoding