Conversations & Contexts
What term describes communication between at least two people that involves turn-taking?
What is Conversation
What are the three levels of emotional experience?
What is Feeling, physical, and cognitive levels.
Define social influence
What is communication process that changes thoughts, feelings, or behaviors of others.
What are the three main interpersonal needs met through relationships?
What is Inclusion, control, affection.
What is communication apprehension?
Fear or anxiety about communicating with others.
According to Grice’s Cooperative Principles, which maxim tells speakers to provide as much information as needed but no more?
What is Maxim of Quantity
What are display rules?
What is Social or cultural norms guiding how emotions should be expressed.
What are the five types of interpersonal power?
What is Reward, coercive, expert, legitimate, and referent power.
What theory describes relationship development as moving through layers of self-disclosure?
What is Social Penetration Theory
Give an example of a compliance-gaining strategy.
“Door-in-the-face,” “foot-in-the-door,” “but-you-are-free.”
What is the difference between content meaning and relational meaning in a conversation?
What is Content meaning is based on the words used; relational meaning depends on the relationship/context
What are the seven basic emotions recognized across cultures.
What is Name the seven basic emotions recognized across cultures.
What is social proof and how does it influence behavior?
What is people assume a behavior is appropriate if they see others doing it.
What are the three primary relational dialectics?
What is Integration-separation, expression-privacy, stability-change.
How do phatic communication and gossip differ?
Phatic is small talk for connection; gossip evaluates a third party.
What are “backchannels” and why are they important in conversation?
What is Verbal or nonverbal cues showing engagement without interrupting.
What is emotional labor, and what are the three types?
What is managing emotion to fit job expectations; surface acting, deep acting, genuine expression.
Explain the foot-in-the-door technique.
Small request followed by a larger one; works due to desire for consistency.
What is a relational turning point (RTP)?
A memorable event that transforms a relationship positively or negatively.
What does relational uncertainty include?
Self-, partner-, and relationship-uncertainty.
What is a “learning conversation” and how does it differ from color-blind or politeness protocols?
What is A curiosity-driven exchange aiming for understanding and empathy across identity differences.
What is the facial feedback hypothesis?
What is posing an emotional expression to make you begin to feel that emotion.
What is inconsistent nurturing as control (INC) theory?
Alternating nurturing and controlling behaviors can reinforce a partner’s undesirable habits.
Define electronic propinquity.
The sense of closeness created through mediated communication.
How does dialect theory relate to decoding emotion across cultures?
Expression styles differ by culture; decoding is easier within one’s own cultural “dialect.”