Communication Basics
The definition of active listening.
What is fully concentrating, understanding, responding, and remembering what is being said during a conversation?
First step to resolving a conflict.
What is to identify the issue and ensure that all parties understand the problem?
Body language refers to.
What is body language refers to the use of physical movements, gestures, and postures to convey messages?
What is the ability to recognize, understand, manage, and influence your own emotions and the emotions of others?
True or False.
Active listening means hearing the words without paying attention to the speaker’s emotions.
What is False?
Active listening involves not only hearing the words but also paying attention to the speaker’s emotions and nonverbal cues
Three types of communication.
What is Verbal, Nonverbal, and Written?
State how active listening contributes to conflict resolution.
What is active listening helps to create understanding and empathy between parties, which can defuse tension and lead to a constructive resolution?
State how eye contact affects communication
What is eye contact can show attentiveness, convey interest, and build trust, but too little or too much can create discomfort or miscommunication?
Define self-regulation in emotional intelligence.
What is managing your emotions in healthy ways, staying calm under pressure, and avoiding impulsive reactions?
True or False
Nonverbal communication includes only body language and facial expressions.
What is False?
Nonverbal communication also includes tone of voice, eye contact, gestures, and physical proximity.
Feedback meaning in the context of communication.
What is the response or reaction to a message that allows the sender to understand how their message was received?
Define "Win-Win" approach in conflict resolution.
What is the "win-win" approach focuses on finding solutions where both parties benefit or are satisfied with the outcome?
State the role of tone in voice in communication.
What is tone of voice helps convey emotions and intentions behind words, influencing how a message is interpreted?
Define the five components of emotional intelligence.
What is self-awareness, self-regulation, motivation, empathy, and social skills?
True or False.
"I" statements are a good way to avoid blaming others during a conflict.
What is True?
"I" statements focus on expressing personal feelings without blaming or accusing the other person, which helps prevent defensiveness.
The difference between hearing and listening
What is hearing is the physical process of sound entering the ear, while listening is the active process of understanding and interpreting those sounds?
State what role does "I" language play in conflict resolution.
What is "I" language focuses on expressing personal feelings and perspectives without blaming or accusing the other party, which helps reduce defensiveness?
State what "gestures" mean in nonverbal communication.
What is hand or body movements that convey meaning, often reinforcing or complementing spoken words?
State why self-awareness important in emotional intelligence.
What is self-awareness helps you understand your own emotions, which allows you to respond to situations more calmly and make better decisions?
True or False
Empathy means agreeing with the other person’s point of view.
What is False?
Empathy means understanding and sharing the feelings of another person, but it doesn’t necessarily mean agreeing with them.
Definition of Nonverbal Cues
What is the body language, facial expressions, gestures, posture, and tone of voice that convey meaning without using words?
Name the four main conflict styles.
What is avoiding, accommodating, competing, and collaborating?
True or False.
Facial expressions can impact communication
What is True?
True or False.
Emotional intelligence can help improve relationships with others.
What is True?
Emotional intelligence helps you understand and manage emotions, leading to better communication and stronger relationships.
True or False.
Emotional intelligence includes the ability to recognize and manage both your own emotions and the emotions of others.
What is True?
Emotional intelligence involves self-awareness, self-regulation, empathy, and social skills, all of which help in managing emotions in various situations.